Fleet Service Writer & Warranty Coordinator

UR Work; City of Albany (NY); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & Promotional Opps

Vacation Buy Up Program

Early Wage Access

Paid Sick Leave

Inclusive culture

Job summary

United Rentals, Inc. is seeking a Service Writer to handle service and maintenance administrative tasks, including work orders, time tracking, warranty processing, and invoicing.

You will coordinate with technicians, monitor warranty closures, and maintain fleet currency while delivering strong customer service. The role requires a high school diploma, valid driver’s license, 1–2 years in a shop or service setting, and proficient computer skills.

Qualifications

• High School diploma or equivalent.
• Valid driver's license with acceptable driving record.
• 1–2 years experience in a shop or service environment.
• Basic computer skills.
• Attention to detail.
• Ability to multi-task in a busy environment.
• High sense of urgency with respect to customer service.
• Superior customer service, teamwork and verbal/written communication skills.

Responsibilities

• Work Order Completions, such as opening and closing work orders with accurate information.
• Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely.
• Ensure that all tasks eligible for warranty are created and submitted for warranty.
• Monitor warranty reporting to ensure that all claims are properly brought to closure.
• Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency.
• Handle equipment maintenance related issues with a high sense of urgency.
• Keep Management informed of customer concerns.
• Ensure all service-related invoices are properly coded within the correct General Ledger.
• Other duties assigned as needed

Skills

Customer service

Attention to detail

Multi-tasking

Verbal/written communication

Teamwork

Education

High School diploma or equivalent

Job description

United Rentals, Inc. is seeking a Service Writer to handle service and maintenance administrative tasks, including work orders, time tracking, warranty processing, and invoicing.

You will coordinate with technicians, monitor warranty closures, and maintain fleet currency while delivering strong customer service. The role requires a high school diploma, valid driver’s license, 1–2 years in a shop or service setting, and proficient computer skills.