Service Writer

Depot-Connect-International; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Depot Connect International is hiring a Service Writer to support the service team, manage job files, and prepare repair orders with pricing and customer updates. The role involves coordinating with technicians and management, maintaining stock, and ensuring timely invoicing and communication.

The position requires strong customer service, organization, and time management skills, with a high school diploma and preferably related experience. Located in a dynamic, field-based environment.

Qualifications

• High School Diploma required; Associates or Bachelor's degree a plus.
• Prefer at least 5+ years’ experience in a similar role.
• Self-starter with excellent customer service skills.
• Strong organizational and time management skills.

Responsibilities

• Support the service team by maintaining complete job files and approvals.
• Handle technician time keeping and bi-weekly payroll review.
• Create repair orders with customer concerns and unit info.
• Prepare repair orders for service manager and finalize invoicing.
• Maintain job files with all pertinent correspondence.
• Daily yard checks and logs; update the customer accordingly.
• Update daily KPIs (electronic and printed) in the shop.
• Interact with service management and technicians.
• Ensure fabrication materials are stocked and available.
• Allocate and pull parts for repair orders; order parts as needed.
• Pickup parts as needed.

Skills

Customer service

Time management

Organizational skills

Attention to detail

Education

High School Diploma

Associate's degree

Bachelor's degree

Job description

Career Opportunities with Depot Connect International

Current job opportunities are posted here as they become available.

Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.

The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing.

ESSENTIAL JOB FUNCTIONS:

• Support the service team by maintaining complete job files, including correspondence relative to approvals, etc.,, which tie back to more prompt payment(s).
• Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
• Creation of repair orders to include customer concerns, contact info, unit info, etc.
• Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
• Maintain job files with all pertinent correspondence to each job.
• Daily yard checks and logs and update the customer accordingly
• Update daily key performance indicators (electronic and printed) to be posted in the shop.
• Interact with service management team, and technicians.
• Ensure fabrication materials are readily available in stock
• Allocate and pull parts for repairs orders
• Research and order parts to job spec
• Pickup parts as needed

QUALIFICATIONS:

• High School Diploma required; Associates or Bachelor's degree a plus
• Prefer at least 5+ years’ experience in a similar role
• Self-starter with excellent customer service skills
• Strong organizational and time management skills
• Detail oriented
• Strong written and verbal communication skills