Fleet Service Manager: Lead Teams, Drive CSI & Growth

Asbury Automotive Group; Westborough (MA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

401k with company match

Health insurance

Job summary

Asbury Automotive Group is seeking a Commercial Fleet Service Manager for Ford Westborough to lead service operations, recruit and develop the team, and deliver exceptional guest experiences in a fast-paced dealership setting.

The role focuses on maintaining high CSI, managing repair estimates, scheduling, warranty compliance, and profitability while guiding technicians and service advisors. A competitive base plus commission is offered along with a comprehensive benefits package.

Qualifications

• Previous automotive service experience is required.
• Must be able to pass pre-employment screening (background & drug test).
• Must be a minimum of eighteen years of age.
• Must have a valid driver's license.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI.

Skills

Customer service

Phone skills

Computer skills

Greet customers

Job description

Commercial Fleet Service Manager - Ford Westborough

Salary Range $130-150K comprised of base + commission

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Service Manager who will help us redefine the car-buying/service experience.

TheService Manageris responsible forcreating andmaintaininga high levelof customer satisfaction and coordinating resolution of customer conflicts in a manner that does notundulycompromise the customer’s interest, whilemaintainingappropriate attentionto department profits. He or she is also responsible forrecruiting,supervisingandtraining ofthe team members.The position also requires the ability toestablishand maintain a good working relationship with all dealership personnel, members of his/her team, and other employees in the department.Periodic, effective performance evaluations of all department personnel arerequired

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the careand the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive service experience required
• Must be a minimumof eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• TechnicianStudent loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

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