Fleet Service Manager – Commercial Trucks

Valley Auto Group; Cleveland (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

Valley Ford Truck is seeking an experienced Service Manager to lead the commercial truck service department. You will supervise service operations, guide a team of advisers and technicians, and drive profitability through effective leadership and customer-focused service.

The role emphasizes managing fleet accounts, improving efficiency, and delivering high-quality repairs across Ford, Isuzu, and Hino platforms. Strong business acumen and customer relationship skills are essential.

Qualifications

• Proven leadership experience in automotive service operations.
• Ability to manage technicians and service staff to achieve goals.
• Strong understanding of service department financials and KPIs.

Responsibilities

• Oversee daily service department operations, scheduling, and repair completion.
• Lead, motivate, and develop service advisors, technicians, and support staff.
• Establish performance expectations, accountability, and measurable objectives.
• Manage workload, shop capacity, dispatching, and repair order flow for productivity.
• Collaborate with management to support dealership objectives.
• Monitor financial performance including labor sales, gross profit, and expenses.

Skills

Leadership

Team management

Operations management

Customer service

Financial acumen

Fleet service

Tools

DMS systems

Service reporting tools

Warranty software

Job description

Valley Ford Truck is seeking an experienced Service Manager to lead the commercial truck service department. You will supervise service operations, guide a team of advisers and technicians, and drive profitability through effective leadership and customer-focused service.

The role emphasizes managing fleet accounts, improving efficiency, and delivering high-quality repairs across Ford, Isuzu, and Hino platforms. Strong business acumen and customer relationship skills are essential.