Truck Service Operations Lead

Velocity Vehicle Group; Tolleson (AZ); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Fantastic Culture

401k Match

Health Insurance

Dental Insurance

Vision Insurance

Employer Paid Life Insurance

Paid Vacation

Sick Leave

Employee Discounts

Training Programs

Career Advancement Opportunities

Job summary

Velocity Vehicle Group is seeking an Assistant Service Manager to oversee daily shop operations in a fast-paced commercial truck service environment. You will coordinate with technicians, service advisors, and parts staff to meet commitments, maintain safety, and support department performance.

The role requires a high school diploma (diesel/auto tech preferred), 3+ years in truck service, and proficient use of service management software. CDL may be preferred.

Qualifications

• High school diploma or equivalent; technical training in diesel technology or automotive service preferred.
• 3+ years in commercial truck service, diesel repair, fleet maintenance, or related environment preferred.
• Experience as service advisor, lead technician, or shop foreman preferred.
• Strong knowledge of heavy-duty truck systems, preventive maintenance, diagnostics and repair processes.
• Strong customer service, communication, organizational, and problem-solving skills.
• Ability to prioritize competing demands and coordinate multiple repairs in a fast-paced environment.
• Proficiency with service management software, repair order systems, and basic computer applications.
• Valid driver’s license; a commercial driver’s license may be preferred depending on business needs.

Responsibilities

• Assist Service Manager with daily shop operations, technician assignments, scheduling, and workload distribution.
• Monitor repair progress and communicate updates on timelines, estimates and additional service needs.
• Support service advisors with accurate repair orders, approvals, and documentation.
• Coordinate with parts to ensure timely availability and minimize delays.
• Resolve customer concerns professionally and escalate when needed.
• Monitor technician productivity, repair quality and turnaround times against goals.
• Review repair orders for labor charges, parts usage, and warranty requirements.
• Ensure compliance with policies, procedures, safety and environmental requirements.
• Assist with training, coaching, and maintaining a clean, organized shop.
• Support preventive maintenance programs and fleet customer service needs.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Team coordination

Education

High school diploma or equivalent

Technical training in diesel technology/automotive service

Job description

Velocity Vehicle Group is seeking an Assistant Service Manager to oversee daily shop operations in a fast-paced commercial truck service environment. You will coordinate with technicians, service advisors, and parts staff to meet commitments, maintain safety, and support department performance.

The role requires a high school diploma (diesel/auto tech preferred), 3+ years in truck service, and proficient use of service management software. CDL may be preferred.