Fleet Service Coordinator: Maintenance & Customer Operations Lead

Kwik Trip, Inc.; La Crosse (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Kwik Trip, Inc. in Wisconsin is seeking an Administrative Support professional for the Truck Shop to handle reactive and preventative maintenance tasks, supervise mechanics, and coordinate with the Parts Department.

You will manage customer requests, greet customers, answer calls, and maintain effective communication across departments, ensuring timely action and high service levels in a busy Fleet Services environment.

Qualifications

• 2+ years in an administrative/support role or equivalent experience/education
• Strong interpersonal skills via telephone
• Ability to stay calm in a stressful environment
• Professional written and verbal communication
• Accurate and detail oriented
• Strong typing and data entry skills
• Proficiency with Microsoft Office products
• Knowledge of transportation operations and DOT regulations is a plus
• Valid driver license with a clean driving record

Responsibilities

• Manage reactive and preventative maintenance tasks within the Truck Shop.
• Maintain outstanding customer service while assisting with supervision of mechanics and communicating with the Parts Department.
• Coordinate actions to meet customer needs and follow up on requests.
• Greet customers and assist them with their needs and determine the best resolution.
• Answer incoming customer calls and arrange appropriate responses.
• Prioritize scheduled and unscheduled maintenance and maintain interdepartmental communications.
• Keep equipment status and Fleet Services assets up to date.
• Communicate with Leads, Supervisors, Dispatch, and outside vendors to align workload and repair progress.
• Assist with daily administrative duties related to department operating systems.

Skills

Interpersonal skills

Customer service

Time management

Data entry

Microsoft Office

Communication

Detail oriented

Education

2 years administrative/support experience or equivalent

Tools

Microsoft Office

Office equipment

Job description

Kwik Trip, Inc. in Wisconsin is seeking an Administrative Support professional for the Truck Shop to handle reactive and preventative maintenance tasks, supervise mechanics, and coordinate with the Parts Department.

You will manage customer requests, greet customers, answer calls, and maintain effective communication across departments, ensuring timely action and high service levels in a busy Fleet Services environment.