Service Advisor: Scheduling, Communication, & Customer Care

Truck Co; Kaukauna (WI); On-site; USD 38,000 - 54,000; Full time

Job summary

Truck Country® / Stoops Freightliner-Western Star in Wisconsin is seeking a Service Advisor to schedule repairs, communicate repair recommendations, and manage customer relationships in our service department. You will work closely with technicians and management to deliver outstanding service while driving shop productivity and profitability.

You’ll communicate with customers throughout the repair process, review and close repair orders, and coordinate parts availability and service scheduling

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and prioritize in a busy environment.
• Leadership mindset with strong problem-solving abilities.
• Team-oriented attitude and commitment to customer satisfaction.
• Previous service, automotive, diesel, or dealership experience preferred.

Responsibilities

• Schedule and coordinate repair work.
• Communicate with customers throughout the repair process.
• Review and close repair orders.
• Coordinate parts availability and service scheduling.
• Support service department operations and team success.

Skills

Communication

Customer service

Multitasking

Leadership

Teamwork

Job description

Truck Country® / Stoops Freightliner-Western Star in Wisconsin is seeking a Service Advisor to schedule repairs, communicate repair recommendations, and manage customer relationships in our service department. You will work closely with technicians and management to deliver outstanding service while driving shop productivity and profitability.

You’ll communicate with customers throughout the repair process, review and close repair orders, and coordinate parts availability and service scheduling