Customer Service & Scheduling Coordinator

FleetPride, Inc.; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. This Customer Service Representative role focuses on organizing equipment services, scheduling technicians, and maintaining clear communication between customers and service teams.

You will assist with estimating repair work, responding to inquiries, and supporting sales opportunities while ensuring safety and adherence to company policies.

Qualifications

• Must be detail oriented and have solid communication skills.
• Ability to multitask and support the fast-paced demands of our business.
• Exceptional customer service skills.
• Working knowledge of Microsoft Office applications.
• Consistently exhibit strong work ethic and drive to achieve established goals.
• Support sales initiatives to achieve target goals and growth objectives.

Responsibilities

• Work with team of fleet service technicians.
• Assist with scheduling and organizing customer equipment.
• Maintain communication channels between customer and fleet service technicians.
• Consistently update fleet service coordinators and service writers about the status of work completed.
• Adhere to safety policies and company procedures regarding work habits and driving behavior.
• Ensure technician repair orders are processed for billing in a timely manner.
• Assist and support sales team with outside revenue opportunities.
• Reach out to customers to follow up on work completed and locate additional service and repair opportunities.
• Assist with building technician schedules for work daily.
• Prepare and provide customers with equipment repair estimates as needed.
• Respond to internal inquiries in a timely manner.
• Complete and submit all required paperwork on timely basis to fulfill required deadlines.
• Participate in on-call or after-hours coverage as need.
• Upkeep and cleanliness of work areas.
• Follow company safety & security guidelines Attendance and punctuality are essential functions of this job.
• Other duties as needed.
• Ability to stand up to 30 minutes, safely walking up and down stairs, bending and lifting up to 40lbs.

Skills

Detail orientation

Multitasking

Customer service

Microsoft Office

Work ethic

Sales support

Tools

Microsoft Office

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. This Customer Service Representative role focuses on organizing equipment services, scheduling technicians, and maintaining clear communication between customers and service teams.

You will assist with estimating repair work, responding to inquiries, and supporting sales opportunities while ensuring safety and adherence to company policies.