Fleet Repair Authorization Specialist

Manpower Group (USA); Tulsa (OK); On-site; USD 38,000 - 52,000; Full time

Job summary

ManpowerGroup (USA) is seeking an Automotive Vehicle Repair Authorization Specialist who will review repair requests and decide the most cost-effective course of action to keep fleet vehicles safe and road-ready.

You will analyze service orders, diagnostics, and technician notes to determine whether component-level fixes or full part replacements are needed, and document decisions thoroughly for audits and quality control. This is an office-based role with growth potential.

Qualifications

• 1+ years of automotive experience.
• Experience with vehicle repair processes.
• Ability to operate several computer applications concurrently.

Responsibilities

• Review service orders, technician notes, diagnostics, photos, and repair recommendations.
• Determine whether repairs should be completed at the component level or require full part replacement.
• Verify repair requests align with vehicle specifications, failure symptoms, mileage, and client guidelines.
• Authorize, deny, or request additional information on repair orders.
• Document decisions with clear, detailed notes for auditing and quality purposes.
• Monitor pending orders and follow up to maintain vehicle uptime and service-level expectations.
• Identify unusual repair trends, excessive part replacement requests, or potential misuse.
• Collaborate with quality, operations, and client management teams to improve repair decision processes.
• Maintain accurate records and performance metrics using multiple systems and databases.

Skills

Automotive experience

Analytical thinking

Detail orientation

Written communication

Multitasking across computer systems

Tools

Multiple computer systems

Job description

ManpowerGroup (USA) is seeking an Automotive Vehicle Repair Authorization Specialist who will review repair requests and decide the most cost-effective course of action to keep fleet vehicles safe and road-ready.

You will analyze service orders, diagnostics, and technician notes to determine whether component-level fixes or full part replacements are needed, and document decisions thoroughly for audits and quality control. This is an office-based role with growth potential.