Fleet Repair Advisor II

Wheels, LLC; United States; On-site; USD 47,000 - 66,000; Full time

Job summary

Wheels, LLC is seeking a skilled fleet maintenance technician to authorize and oversee mechanical repairs for client vehicles. You will ensure safety-related and scheduled repairs are completed and negotiate repair costs within Wheels Network rates.

Key duties include documenting savings, following up on down vehicles, and adhering to scheduling and performance metrics while collaborating with cross-functional teams in a fast-paced environment.

Qualifications

• Two to four years automotive and truck experience or equivalent technical education.
• ASE certifications: C1, and 6 of 14 auto or truck certifications (2 must be truck).
• High School diploma required - some college preferred.
• Fleet industry experience a plus.
• Achieve required ASE certifications within 24-months of being hired.

Responsibilities

• Authorize mechanical repairs on behalf of Wheels’ Clients.
• Ensure safety related and scheduled repairs are completed.
• Approve proper repair based on mileage, months in service, and prior repair history.
• Negotiate the cost of repair to the published fleet price or Wheels Network rates & times.
• Adhere to current parts and labor reference guides for parts pricing and labor times.
• Manage Client authorizations, limits, and instructions.
• Conduct proper follow up on all down vehicles and pending transactions.
• Resolve transaction discrepancies with vendors.
• Escalate all Client approvals to team lead or mentor when required.
• Document Client savings
• Clearly and accurately document transaction in activity log.
• Submit all component failures repaired at dealerships to the warranty team that qualify for "goodwill adjustments.”
• Adhere to contact center scheduling and performance metrics.
• Meet key performance indicators on quality & transactional performance (e.g., coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)
• Understanding of Driver Services, Network Management, MAP & Collision functions
• General knowledge of all Wheels departments
• Other duties may be assigned

Skills

Automotive repair

Diesel engines

Air brakes

Upfitting

Vendors management

Negotiation

Communication

Problem solving

Windows & Office

Education

ASE certifications: C1

2–4 years automotive experience

High School diploma

Fleet industry experience a plus

Achieve ASE certifications within 24 months

Tools

AllData

Job description

Wheels, LLC is seeking a skilled fleet maintenance technician to authorize and oversee mechanical repairs for client vehicles. You will ensure safety-related and scheduled repairs are completed and negotiate repair costs within Wheels Network rates.

Key duties include documenting savings, following up on down vehicles, and adhering to scheduling and performance metrics while collaborating with cross-functional teams in a fast-paced environment.