Fleet Operations Supervisor & Dispatch

Xpresstechfreight; Duncan (OK); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Job summary

U.S. Xpress in Duncan, OK is seeking a Supervisor II Account to oversee and develop drivers for assigned accounts. This role focuses on resolving customer service issues, ensuring on-time shipments, and maintaining high levels of satisfaction and safety.

You will promote safety, coach drivers, and coordinate with multiple departments to optimize performance and profitability. The position is on-site with no remote option in Duncan, OK.

Qualifications

• 3+ years operations experience including Customer Service, Fleet Management, or Load Planning preferred.
• Transportation, logistics, and/or supervisory a plus.
• High school diploma or equivalent required.

Responsibilities

• Supervise and develop drivers for assigned accounts.
• Address customer service issues or complaints.
• Provide best course of action solutions for problem resolution on a daily basis.
• Promote safety metrics and KPIs around service pickup, deadhead, assignments per week, and other key metrics.
• Coordinate with drivers on physicals and CDL renewal deadlines.
• Collaborate with other departments to maximize productivity.

Skills

Organizational dynamics

Change management

Problem solving

Communication

DOT regulations

Education

High school diploma or equivalent

Tools

AS400

XPM

Job description

U.S. Xpress in Duncan, OK is seeking a Supervisor II Account to oversee and develop drivers for assigned accounts. This role focuses on resolving customer service issues, ensuring on-time shipments, and maintaining high levels of satisfaction and safety.

You will promote safety, coach drivers, and coordinate with multiple departments to optimize performance and profitability. The position is on-site with no remote option in Duncan, OK.