Fleet Operations Lead: Driver Performance & Service

Riverside Transport, Inc.; Livonia (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Riverside Transport, Inc. is seeking a Driver Supervisor to act as the primary communication link to drivers, manage performance, and support operations in Livonia, Michigan. The role emphasizes data accuracy, timely updates, and coordination with maintenance, safety, and HR to ensure efficient and compliant transportation services.

The position requires a 2-year degree or equivalent experience in transportation, plus strong Excel skills and a proactive, team-oriented approach.

Qualifications

• Associate Degree or 1-2 years related experience and/or training required.
• 2-year degree in related field preferred.
• 3-year experience in transportation preferred.
• Intermediate proficiency in Microsoft Excel.

Responsibilities

• Serve as the driver supervisor and primary communications link for load information, advances, and maintenance coordination.
• Manage driver performance and aim for optimal driver and customer satisfaction.
• Ensure accurate data entry and control fleet performance metrics.
• Hold responsibility for on-time service by communicating customer expectations to drivers.
• Coordinate with HR on driver attendance and medical conditions when needed.
• Handle driver complaints and escalate issues promptly to the appropriate department.
• Collaborate with Load Planners to plan future workload and with service/breakdown teams to maintain equipment.
• Guide and train drivers, ensuring safe driving and compliance with hours-of-service and CSA requirements.
• Maintain organization and positive team dynamics; communicate clearly with drivers and teammates.
• Adapt planning to changing situations while staying aligned with company goals.

Education

Associate Degree or 1-2 years related experience

Tools

Microsoft Excel

Job description

Riverside Transport, Inc. is seeking a Driver Supervisor to act as the primary communication link to drivers, manage performance, and support operations in Livonia, Michigan. The role emphasizes data accuracy, timely updates, and coordination with maintenance, safety, and HR to ensure efficient and compliant transportation services.

The position requires a 2-year degree or equivalent experience in transportation, plus strong Excel skills and a proactive, team-oriented approach.