Fleet Manager

Socket.dev; Thomson (GA); On-site; USD 60,000 - 63,000; Full time

Benefits offered by this job

Fun Work Environment

Medical, Dental, & Vision Insurance

401k + Company Match

Internal Growth / Mobility

Paid Vacation and Sick Days

Company Designated Holidays

Life Insurance

Short-Term & Long-Term Disability

Medical Healthcare Spending Accounts (

Dependent Care Reimbursement Account

Employee & Immediate Family Assistance

Job summary

TA Dedicated in Thomson, GA is seeking a Dedicated Account Leader to manage driver support, load planning, dispatch, and customer service. You will collaborate with drivers, customers, and internal teams to deliver safe, reliable transportation and high customer satisfaction.

The role focuses on daily operations, fleet utilization, issue resolution, safety compliance, and achieving financial and operational goals. Strong communication and problem-solving abilities are essential for success.

Qualifications

• Bachelor’s degree in Supply Chain, Transportation and/or Logistics.
• Experience as an Account or Customer Service Manager.
• Knowledge of dedicated transportation operations, FMCSA, and DOT regulations preferred.
• Familiarity with Transportation Management Systems (TMS).
• Demonstrated ability to build positive relationships with customers and teams.
• Excellent communication handling with ambiguity and change management.
• Intermediate MS Excel and MS Office proficiency.

Responsibilities

• Lead, coach, and support drivers and operational staff.
• Plan, coordinate, and dispatch dedicated fleet operations.
• Serve as primary point of contact for assigned customer accounts.
• Monitor load planning, miles driven, and backhaul opportunities to maximize utilization.
• Assist with billing, payroll, and expense management activities.
• Resolve service issues and customer concerns promptly.
• Monitor equipment maintenance schedules and fleet readiness.
• Coordinate driver onboarding, training, and development.
• Provide feedback to improve employee performance.
• Ensure DOT, OSHA, safety standards and policies compliance.
• Negotiate transportation rates and coordinate with carriers.
• Review invoices and vendor payments for accuracy.
• Monitor account performance and support profitability goals.
• Conduct customer reviews and support account growth and retention.

Skills

Strong communication

Account management

FMCSA/DOT regulations

TMS knowledge

Problem solving

MS Excel

Education

Bachelor’s degree in Supply Chain/Logistics

Tools

TMS

Job description

Job Title: Dedicated Account Leader (Fleet Leader)
Location: Onsite |Thomson, GA
Schedule: 2am- 11am
Salary: $60,000- $63,000

Job Summary:

The Dedicated Account Leader is responsible for managing customer transportation operations, including driver support, load planning, dispatch, and customer service. This role works closely with drivers, customers, and internal teams to ensure safe, efficient, and reliable transportation services while maintaining high levels of customer satisfaction.

The Dedicated Account Leader coordinates daily operations, optimizes fleet utilization, resolves service issues, and helps drive operational performance. This position plays a key role in supporting account success, ensuring compliance with safety and regulatory requirements, and contributing to the achievement of operational and financial goals.

The ideal candidate is a strong communicator who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional service to both customers and drivers.

What does a normal day look like?

• Lead, coach, and support drivers and operational staff.
• Plan, coordinate, and dispatch dedicated fleet operations.
• Serve as the primary point of contact for assigned customer accounts.
• Monitor load planning, miles driven, and backhaul opportunities to maximize equipment utilization and efficiency.
• Assist with billing, payroll, and expense management activities.
• Resolve service issues, including delays, damages, documentation discrepancies, and customer concerns.
• Monitor equipment maintenance schedules and fleet readiness.
• Coordinate driver onboarding, training, certifications, and ongoing development.
• Provide ongoing feedback and support to improve employee performance.
• Ensure compliance with DOT, OSHA, customer, and company safety standards and policies.
• Negotiate transportation rates and coordinate with carriers to provide cost-effective transportation solutions while maintaining service expectations.
• Review invoices, expenses, and vendor payments for accuracy and timeliness.
• Monitor account performance and support profitability goals through effective operational management.
• Conduct customer reviews and help support account growth and retention efforts.
• Communicate customer needs, operational updates, and business objectives to employees and stakeholders.
• Collaborate with cross-functional teams to support customer and business needs.
• Perform other duties as assigned.

What makes this job right for you?

• A bachelor's degree or equivalent experience in Supply Chain, Transportation and/or Logistics
• Prior experience as an Account or Customer Service Manager
• Knowledge of dedicated transportation operations, FMCSA, and DOT regulations preferred.
• Familiarity with Transportation Management Systems (TMS)
• Demonstrated history of establishing positive working relationships with customers, stakeholders, and team members
• Excellent communication handling with ambiguity and change management
• Intermediate skill-level in MS Excel and other MS Office Suite programs

Why work for us?

• At TA Dedicated, our dedication to continuous improvement and our commitment to the safety of everyone is proven through our actions.
• We focus on utilizing our integrated industry relationships to improve safety regulations and challenge industry norms.
• We pride ourselves on open and honest communication throughout our relationships.

Some of our benefits, include:

• Fun Work Environment
• Medical, Dental, & Vision Insurance
• 401k + Company Match
• Internal Growth / Mobility
• Paid Vacation and Sick Days
• Company Designated Holidays
• Life Insurance
• Short-Term & Long-Term Disability
• Medical Healthcare Spending Accounts (HSA/FSA)
• Dependent Care Reimbursement Account
• Employee & Immediate Family Assistance Program (EAP)

More About Us:

TA Dedicated specializes in dedicated truckload services that optimize customer supply chains and provide exclusive capacity to lower costs and improve business results. We serve as an integral part of the distribution system for many of our major customers.

TA Dedicated is built on the cornerstone value of safety. The safety of our drivers, other motorists and our customers' freight means everything to us. We stand behind this by investing in safety technologies and the continual training and education of our fleet. Our drivers are the captains of their ship and are empowered to make the decision on when it is safe to drive. We never compromise on our commitment to safety.

TA Dedicated is a member of TFI International, a North American leader in the transportation and logistics industry.