Fleet Manager

Mitsubishi Logisnext Americas Inc.; Grand Rapids (MI); Hybrid; USD 60,000 - 75,000; Full time

Job summary

An established industry player seeks a proactive individual to enhance customer relationships through effective fleet management services. This hybrid role in Grand Rapids involves ensuring compliance with service agreements, resolving fleet issues, and maximizing service value for clients. With a focus on customer satisfaction and efficiency, you'll play a key role in driving business growth while enjoying a comprehensive benefits package. If you're driven and eager to learn new technologies, this opportunity is perfect for you.

Benefits

Medical, Dental, and Vision Benefits

Paid Vacation and Sick Time

Profit Sharing Opportunities

401k with Company Match

Short-term and Long-term Disability Insurance

Paid Parental Leave

Employee Assistance Program

On-the-job Training and Development

Qualifications

• 2 to 7 years of experience in customer service or fleet management.
• Intermediate level of data analysis using MS Office Suite.

Responsibilities

• Deliver contracted fleet management services and resolve customer issues.
• Negotiate services agreements and develop proposals for new customers.

Skills

Customer Service Orientation

Data Analysis

Negotiation Skills

Intermediate MS Office Suite

Knowledge of Fleet Management Concepts

Education

Bachelor's Degree

Tools

MS Excel

MS Power Apps

MS Access

ERP Systems

Job description

Job Details

Job Location: Grand Rapids - GRAND RAPIDS, MI

Position Type: Full Time

Salary Range: Undisclosed

Job Category: Customer Service

Description

About Us:

Mitsubishi Logisnext Americas Inc. has helped customers Move The World Forward for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

About the role:

Must have a proactive, customer service oriented mindset. Ensure the delivery of contracted fleet management services for their assigned accounts. Proactively maximize the value of such services (e.g. reducing customer's cost, increasing their asset utilization, improving process efficiencies) to assigned accounts such that it grows Logisnext 's business and reinforces our relationship with the customer. Resolve customer fleet issues utilizing Logisnext resources. Negotiate both customer and dealer facing services agreements. Ensure Logisnext dealer compliance with services agreements. Assist in the development of proposals for new customers. Complete assigned projects that improve the department's capabilities to provide fleet services to customers.

What you will do:

• Ensure the delivery of contracted fleet management services for their assigned accounts, including monitoring and following up on dealer compliance with services agreements. Resolve customer fleet issues utilizing Logisnext resources.
• Grow Logisnext business and reinforces our relationship with the customer by proactively maximizing the value of fleet management services (e.g. reducing customer's cost, increasing their asset utilization, improving process efficiencies) to assigned accounts.
• Participate in key accounts receivable or accounts payable functions, including invoicing, collections, and troubleshooting of challenged or disputed customer and dealer invoices.
• Assist and or lead the development of proposals for new customers. Negotiate both customer and dealer facing services agreements.
• Complete assigned projects that improve the department's capabilities to provide fleet services to customers.

Where:

• Hybrid position based out of Grand Rapids, MI

Qualifications

What you need to have:

• Bachelor’s Degree.
• 2 to 7years experience.
• Driven, Self-Reliant, Self-Starting individual.
• Intermediate level of material handling equipment product and applications knowledge.
• Knowledge of fleet management concepts and metrics (e.g., CPH, Utilization %, 4-R's, etc.).
• Intermediate level data analysis capability using MS Office Suite, especially MS Excel, MS Power Apps, and MS Access or other database platforms.
• Intermediate experience using the overall MS Office Suite, MS Teams, and MS Teams related applications.
• Intermediate or better written and verbal communication skills.
• Actively pursue knowledge of new industry technologies that can add value for our customers.
• Ability to effectively negotiate using common negotiating tactics.

What would be nice to have:

• Experience managing capital assets
• Direct experience with managing material handling equipment fleets
• Experience using ERP systems with asset management functions and or formal fleet reporting software
• Basic understanding of dealer service operations (dispatch, work order/invoice processes, etc.)
• Basic understanding of accounting practices, financing/leasing principles and use of a financial calculator

What we offer:

• Medical, dental, and vision benefits
• Paid Vacation, Sick Time, and Paid Holidays
• Profit Sharing Opportunities
• Flexible Spending and HSA Accounts
• 401k with automatic company contribution and company match
• Short-term and long-term disability insurance
• Life, Dependent Life, and AD&D Insurance
• Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
• Employee Assistance Program
• Employee Discounts
• On-the-job training and development

The salary for this position ranges from $60,500 to $75,000 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.

To be considered for this role, all applicants must submit a full and complete application through our careers page.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Opportunity Employer/Veterans/Disabled

Agency Disclaimer:

Mitsubishi Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.