Fleet Dispatcher: Fast-Paced Coordination & Service

Kooner Fleet Management Solutions; California; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

401(k) match

Health benefits

Paid time off

Referral bonus

Career growth

Job summary

Kooner Fleet Management Solutions is seeking a Dispatcher for its Sacramento operation. You’ll handle emergency breakdowns and scheduled service in a fast-paced contact center, dispatching technicians from service trucks, ensuring accurate details and timely updates.

You’ll manage intake through completion, coordinate with customers and technicians, use FleetIQ and other systems, and balance urgent calls with planned work.

Qualifications

• 1+ year of dispatch or service coordination experience.
• Strong communication and customer service skills.
• Ability to manage multiple requests with limited supervision.
• Experience with mobile repair or roadside services preferred.

Responsibilities

• Answer inbound calls, verify service details and locations.
• Triage requests by urgency and set clear expectations with customers.
• Assign work based on technician availability and location.
• Track technicians and service trucks in real time using GPS.
• Coordinate parts and towing when needed.
• Create and update work orders and handoffs.

Skills

Multitasking

Customer service

Phone etiquette

Data entry

Dispatch software

GPS tracking

Microsoft Office

Education

High school diploma

Tools

FleetIQ

Dispatch systems

Microsoft Office

Job description

Kooner Fleet Management Solutions is seeking a Dispatcher for its Sacramento operation. You’ll handle emergency breakdowns and scheduled service in a fast-paced contact center, dispatching technicians from service trucks, ensuring accurate details and timely updates.

You’ll manage intake through completion, coordinate with customers and technicians, use FleetIQ and other systems, and balance urgent calls with planned work.