Dispatcher (2176)

Kooner Fleet Management Solutions; California; Sur place; USD 32 000 - 34 000; Plein temps

Avantages offerts par ce poste

Competitive pay

401(k) match

Health benefits

Paid time off

Referral bonus

Career growth

Résumé du poste

Kooner Fleet Management Solutions is seeking a Dispatcher for its Sacramento operation. You’ll handle emergency breakdowns and scheduled service in a fast-paced contact center, dispatching technicians from service trucks, ensuring accurate details and timely updates.

You’ll manage intake through completion, coordinate with customers and technicians, use FleetIQ and other systems, and balance urgent calls with planned work.

Qualifications

• 1+ year of dispatch or service coordination experience.
• Strong communication and customer service skills.
• Ability to manage multiple requests with limited supervision.
• Experience with mobile repair or roadside services preferred.

Responsabilités

• Answer inbound calls, verify service details and locations.
• Triage requests by urgency and set clear expectations with customers.
• Assign work based on technician availability and location.
• Track technicians and service trucks in real time using GPS.
• Coordinate parts and towing when needed.
• Create and update work orders and handoffs.

Connaissances

Multitasking

Customer service

Phone etiquette

Data entry

Dispatch software

GPS tracking

Microsoft Office

Formation

High school diploma

Outils

FleetIQ

Dispatch systems

Microsoft Office

Description du poste

About Kooner Fleet Management Solutions

Kooner Fleet Management Solutions is one of the fastest-growing national providers of on-site fleet maintenance, preventative service, and mobile repair solutions. With nearly a decade of industry experience, Kooner FMS helps fleets reduce downtime , extend vehicle life, and simplify operations through proactive maintenance programs and advanced technology . As a family-founded and field-first company , we take pride in delivering trusted partnerships, exceptional service, and innovative fleet management solutions that keep America’s trucks and trailers road-ready.

Join Us as a Dispatcher!

About The Dispatcher Role

As a Dispatcher, you’ll work in a fast-paced contact center environment handling both emergency breakdowns and scheduled service. Our technicians work out of service trucks, so every job depends on dispatch getting the details right the first time. You’ll balance urgent calls against planned work, exercise sound judgment on technician assignments, and remain composed while managing competing priorities and service disruptions. This role suits someone who enjoys coordinating service, solving problems, and communicating with customers and technicians.

You will actively manage assigned service requests from intake through completion or a documented handoff, keeping work moving, maintaining accurate records, and escalating barriers promptly. Success requires timely action, sound judgment, clear communication, and consistent follow-through.

Schedules (4 Days, 10 Hour Shifts)

• Tuesday-Friday, 6:00am-4:30pm
• Wednesday-Saturday, 6:00am-4:30pm
• Saturday-Tuesday, 2:00pm-12:30am
• Thursday–Sunday, 2:00pm-12:30am
• Friday–Monday, 9:00pm-8:00am

Where You’ll Make An Impact

Service intake and prioritization

• Answer inbound calls, emails, and portal requests from fleet customers, drivers, and brokers
• Collect and verify required service information: exact location, unit and VIN, symptoms, fault codes, load status, and safety concerns
• Triage each request by urgency (driver stranded on a highway vs. scheduled PM) and set clear expectations with the customer
• Confirm authorization, PO numbers, and billing details before work begins

Dispatch and coordinate

• Assign work based on technician availability, qualifications, location, remaining shift capacity, and service requirements. Verify schedules before assignment and coordinate capacity or scheduling exceptions with the Dispatch Lead and Field Manager.
• Track technicians and service trucks in real time using GPS and dispatch software, and re-route as priorities change
• Coordinate parts with the parts team and vendors so technicians arrive equipped to finish the job
• Arrange towing or refer to a partner shop when a repair can’t be completed on-site
• Build and adjust the daily schedule for preventive maintenance, DOT inspections, and fleet yard visits
• Monitor open and aging work orders throughout the shift. Follow up on delays, pending approvals, and scheduling barriers, and elevate issues that put service commitments at risk.

Customer and technician communication

• Give customers accurate ETAs and proactive updates on delays, findings, and completion
• Relay technician findings and repair estimates to customers and obtain approval for additional work
• Handle concerns and complaints professionally, escalating to a supervisor when needed
• Complete clear shift handoffs covering open work, urgent issues, pending approvals, technician availability, and next actions. Confirm who is responsible for outstanding follow-up.

Work-order documentation and accuracy

• Create and maintain accurate work orders in FleetIQ and other designated systems. Document current status, contacts made, delays, decisions, next steps, the person responsible, and the next follow-up time.
• Make sure job notes, photos, labor time, and parts used are complete to support accurate and timely invoicing.
• Maintain accurate system records and meet established expectations for responsiveness, work quality, customer communication, and follow-through.
• Monitor technician hours and follow safety procedures for roadside work
• Follow approved procedures for reassignment, rescheduling, cancellation, and closeout, preserving work-order history and avoiding unnecessary duplicate records.

What Makes You a Great Fit

• High school diploma or equivalent
• 1+ year of dispatch, service coordination, or high-volume customer service experience
• Dispatch experience in mobile repair, roadside assistance, towing, or trucking preferred
• Clear, calm phone presence, including with stressed or frustrated callers
• Ability to manage multiple active service requests, reprioritize quickly, and make decisions with limited supervision
• Demonstrated ownership of outstanding tasks, including follow-up and timely escalation when assistance is needed.
• Willingness to participate in training, cross-training, coaching, and quality reviews, and to identify recurring problems and improvement opportunities.
• Strong attention to detail and accurate data entry
• Comfortable with Microsoft Office, dispatch systems and learning new software quickly

Why You’ll Love Joining Our Team

• Compensation: $23-$25 per hour
• Weekly Paydays: Get paid every Frida y – no waiting around!
• Invest in Your Future: 401(k) with company match.
• Health Benefits that Kick in Fast: Medical, Dental, and Vision coverage after just 30 Days!
• Time to Recharge: Enjoy paid vacation time, paid sick time, and paid holidays to rest, recharge, and take care of what matters most.
• We’ve Got You Covered: Life & Disability Insurance for added peace of mind – because we take care of our team on and off the job.
• We’re Here for You: Access to our Employee Assistance Program for support when you need it most – we've got your back.
• Bring a Friend, Get Rewarded: Refer great talent and earn $500 per successful hire – no limits on how many bonuses you can earn!
• Grow With Us: Big Career Growth Opportunities in a rapidly expanding, forward-thinking organization.

Work Environment

• Dispatch supports a 24/7 operation. This position works an assigned on-site schedule at our Sacramento office, which may include evenings, overnights, weekends, and holidays. Specific workdays and hours will be identified for each opening.
• Fast-paced: expect sustained phone and computer work and frequent interruptions during peak hours
• Must be able to lift up to 10 lbs.
• Must be able to sit for up to 4 hours at a time.

Kooner Fleet Management Solutions is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, free from discrimination and harassment. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to fostering a workplace where every team member can thrive.

Kooner Fleet Management Solutions participates in E-Verify for employment eligibility verification.

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