Fleet Dispatcher

WHC Worldwide; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Competitive Pay

Career Growth Opportunities

Stable, Essential Industry Employment

Supportive Team Environment

Job summary

zTrip is seeking a reliable Fleet Dispatcher in San Antonio to link drivers, customers, and daily transportation operations. You will dispatch, monitor, and adjust schedules, ensuring dependable service and timely updates to riders and teams.

The role emphasizes strong communication, multitasking, and problem-solving in a fast-paced environment. Join a growing transportation leader committed to safety and excellence.

Qualifications

• Strong computer skills and ability to learn new software quickly.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage a high-volume multi-line phone system.
• Able to multitask and stay organized under pressure.
• Experience handling driver or customer concerns professionally.

Responsibilities

• Dispatch, monitor, and communicate with drivers to ensure efficient service.
• Track vehicle and driver activity and adjust schedules in real time.
• Coordinate transportation schedules and communicate updates promptly.
• Ensure procedures are followed and service updates are conveyed to customers.
• Monitor on-time performance and support high service standards.
• Provide guidance on routes, safety, and operational requirements to drivers.
• Coach drivers to promote compliance and professionalism.

Skills

Multitasking

Communication

Customer service

Problem solving

Calm under pressure

Driver/customer focus

Tools

Microsoft Outlook

Excel

Word

Multi-line phone system

Dual monitor setup

Job description

Now Hiring: Fleet Dispatcher

Join the Transportation Revolution with zTrip!

zTrip is looking for a reliable, detail-oriented, and customer-focused Fleet Dispatcher to join our San Antonio operations team. In this role, you'll serve as a vital link between drivers, customers, and daily transportation operations, ensuring service runs efficiently and passengers receive dependable transportation.

If you're a strong communicator who excels at multitasking, problem-solving, and working in a fast-paced environment, this is an excellent opportunity to build a rewarding career with one of the nation's leading transportation providers.

What We Offer as a Fleet Dispatcher

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Competitive Pay
• Career Growth Opportunities
• Stable, Essential Industry Employment
• Supportive Team Environment

Shift:

• Friday – 1800-0400
• Saturday – 1400-0000
• Sunday – 1400-0000

Your Responsibilities as a Fleet Dispatcher:

Fleet Operations & Driver Support

• Dispatch, monitor, and communicate with drivers throughout their shifts to ensure efficient service.
• Track vehicle and driver activity while responding to changing transportation demands.
• Coordinate transportation schedules and make real-time operational adjustments as needed.
• Ensure operational procedures are followed and communicate service updates promptly.
• Monitor on-time performance and help maintain high service standards.
• Provide guidance and support to drivers regarding routes, schedules, safety, and operational requirements.
• Mentor and coach drivers as needed to promote compliance, professionalism, and safe driving practices.

Customer Service & Communication

• Serve as a primary point of contact for drivers and customers.
• Provide exceptional customer service while handling inquiries, concerns, and service requests.
• Resolve service issues quickly and professionally to maintain customer satisfaction.
• Build positive relationships through effective communication and problem-solving.
• Keep customers informed of service updates and operational changes when necessary.

Operational Excellence

• Support daily transportation operations by monitoring service performance and identifying opportunities for improvement.
• Ensure quality standards are met and customer expectations are exceeded.
• Report operational disruptions or service deviations in a timely manner.
• Collaborate with management and team members to maintain smooth and efficient operations.

Qualifications & Skills of a Fleet Dispatcher:

• Strong computer skills with the ability to quickly learn new software and technology platforms.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage a multi-line phone system with high call volume.
• Strong multitasking and organizational abilities.
• Ability to remain calm, professional, and solution-focused under pressure.
• Experience handling and resolving driver or customer concerns professionally.
• Ability to work simultaneously across multiple software systems and dual computer screens.
• Dispatch, transportation, fleet, logistics, customer service, or call center experience is a plus.

Why Join zTrip?

• Be part of a company leading the future of transportation.
• Work in a fast-paced environment where your contributions make a direct impact.
• Support drivers and customers while helping keep transportation services running smoothly.
• Join a team that values professionalism, accountability, and growth.
• Enjoy opportunities for career advancement within a growing organization.