Fleet Dispatcher

JEA; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

JEA is seeking a Fleet Dispatcher to support fleet and fueling operations in Jacksonville. This role involves managing requests, processing reports, and ensuring effective communication. Ideal candidates will possess a high school diploma and two years of relevant experience, with strong problem-solving and multitasking skills. Join JEA for excellent benefits including comprehensive medical plans and paid time off from day one.

Benefits

Paid Time Off including 13 paid holidays

Medical plans with 100% paid coverage for employees

Health accounts with employer-sponsored HSA and HRA

Life insurance and disability coverage

457 Deferred Compensation Plan participation on day one

Access to Healthy Lifestyles Wellness program

Onsite fitness centers

Qualifications

• Two years of experience in dispatch, call center, or high-volume maintenance shop.
• In-depth knowledge of fleet operations and vehicle parts.
• Ability to coordinate work in a fast-paced environment.

Responsibilities

• Provide support to fleet and fueling operations.
• Process emergency and non-emergency calls.
• Assist fleet vehicle asset coordinators in daily activities.

Skills

Problem solving

Multitasking

Communication

Scheduling

Education

High school diploma

Associate degree in business administration or related field

Automotive/Diesel technology certification

Job description

Job Description - Fleet Dispatcher (13261)

Job Description

Fleet Dispatcher - ( 13261 )

VETERANS’ PREFERENCE: Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by visiting the following link (http://www.dms.myflorida.com/content/download/97612/566545). All documentation is due by the close of the vacancy announcement. Under limited supervision, provides support to fleet and fueling operations through receiving and accessing fleet and fueling requests, effectively communicating those requests to the appropriate employees, processing reports, assisting with shop scheduling and operations, and fleet administration tasks. This job requires an in-depth knowledge of fleet operations, knowledge of vehicle and equipment parts, an understanding of scheduling, the ability to multitask, and the ability to coordinate work timely. This job requires the ability to problem solve and use judgment to determine emergency and non-emergency situations as well as provide support. This job will be responsible for answering the fleet dispatch hotline and processing incoming Fleet Maintenance Requests. May be required to work a variety of shift schedules on a rotational basis and remain on-call 24 hours a day to maintain 24-hour, 7 day per week service.

VETERANS’ PREFERENCE: Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by visiting the following link (http://www.dms.myflorida.com/content/download/97612/566545). All documentation is due by the close of the vacancy announcement. Under limited supervision, provides support to fleet and fueling operations through receiving and accessing fleet and fueling requests, effectively communicating those requests to the appropriate employees, processing reports, assisting with shop scheduling and operations, and fleet administration tasks. This job requires an in-depth knowledge of fleet operations, knowledge of vehicle and equipment parts, an understanding of scheduling, the ability to multitask, and the ability to coordinate work timely. This job requires the ability to problem solve and use judgment to determine emergency and non-emergency situations as well as provide support. This job will be responsible for answering the fleet dispatch hotline and processing incoming Fleet Maintenance Requests. May be required to work a variety of shift schedules on a rotational basis and remain on-call 24 hours a day to maintain 24-hour, 7 day per week service.

• Receive and process emergency and non-emergency calls; and monitor phone and fleet and fuel maintenance requests.
• Assist fleet vehicle asset coordinators and fuel tank drivers in daily fleet activities
• Complete accurate reports from all available sources, review fleet and fuel requests entered in the computer system for accuracy and complete any required follow-up actions.
• Identify, analyze, troubleshoot, and submit tickets to report fleet and fuel requests.
• Participate in periodic Fleet team meetings.
• Complete accurate, timely, and comprehensive reports relative to fleet and fueling operations.
• Complete notifications to appropriate team members, internal customers, and external vendors, etc.
• Serve as the initial Fleet contact directing operators on the best course of action in emergency and non-emergency situations to ensure the safety of the operator and preservation of JEA assets.
• Identify fleet and fueling operational weaknesses recommending corrective action and mitigations as appropriate.
• Identify and communicate verbally or in writing any dispatch operational and procedural questions or concerns to the immediate supervisor.
• Ensure the proper various reports are completed by Fleet personnel for emergency and non-emergency events.
• Help drive fleet concepts and methodologies across the fleet team, contracted fleet force, and other employees.
• Administer data input, reporting, and upkeep of records.
• Manage multiple objectives and prioritizes projects in a fast-paced, high-volume environment.
• Follow safety rules, encourage safe work practices, ensure that unsafe conditions and behaviors are corrected, and participate in safety programs.
• Schedule and coordinate appointments with vendors for vehicle maintenance and upkeep.
• Perform other job-related work as assigned.

Qualifications

OPEN REQUIREMENTS:

A high school diploma or equivalent is required; an associate degree in business administration or related field, or automotive/diesel technology certification is preferred.

AND

Two (2) years of related experience in dispatch, call center, or high-volume maintenance shop.

LICENSING/CERTIFICATION/REGISTRATION: None

PHYSICAL REQUIREMENTS

Up to 8 hours per day

Lifting

Up to 2 hours per day

Walking

Up to 1 hour per day

Up to 50 max. pounds**

Standing

Up to 4 hours per day

Pushing

Up to 1 hour per day

Up to 2 hours per day

Up to 50 max. pounds**

Up to 2 hours per day

Pulling

Up to 1 hour per day

Stooping

Up to 2 hours per day

Up to 50 max. pounds**

Reaching

Up to 2 hours per day

Climbing

Up to 1 hour per day

Up to 1 hour per day

Up to 1 hour per day

Twisting

Up to 1 hour per day

Ladder

Up to 1 hour per day

Up to 1 hour per day

Step-stool

Up to 1 hour per day

Kneeling

Up to 1 hour per day

Up to 4 hours per day

Typing

Up to 4 hours per day

Excessive heat

Will generally not apply

Data Entry

Up to 4 hour per day

Excessive cold

Will generally not apply

Dust

Will generally not apply

Humidity

Will generally not apply

Will generally not apply

Hands in Water

Will generally not apply

Work Locations

Work Locations

: 225 N Pearl Street 225 N Pearl Street Jacksonville 32202

Job Posting

Closing Date

Benefits Summary

JEA offers a generous benefits and compensation package, with most benefits starting on your first day of employment.

• Paid Time Off: 13 paid holidays plus an exceptional annual leave benefit to be used for vacation, personal and sick time.

• Medical: Three comprehensive medical plans offered as options for you and your dependents–including one plan with 100% paid coverage for the employee.

• Other Benefits: Exceptional benefits package beginning from first day of employment.

• Health accounts – employer sponsored HSA and HRA

• Life insurance, accidental death & dismemberment, short-term and long-term disability and more.

• Retirement: JEA provides a great benefits and retirement package for its employees. Employees may begin participation in the 457 Deferred Compensation Plan on day one of

employment. Employees have the flexibility to choose from a variety of investment options to help them achieve their retirement goals.

To encourage our employees to develop and maintain good health, JEA offers access to the Healthy Lifestyles Wellness program as well as 11 onsite fitness centers. From annual flu shots and biometric screenings to health risk assessments and periodic access to an on-site mobile mammography unit, the program offers something for everyone.

225 N Pearl Street, Jacksonville, FL 32202Questions?
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