Fleet Dispatch Manager - Lead & Optimize

AJ Transport Services; South Boston (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off and holidays

Disability coverage

Job summary

AJ Transport in South Boston, VA, is seeking an experienced Logistics Manager (Dispatch Manager) to lead the Dispatch department and keep our fleet moving. You will supervise the daily work of the Dispatch team, ensure loads are scheduled efficiently, and coordinate with Drivers, Operations, Maintenance, Safety, and Customers to meet deadlines.

You'll drive fleet efficiency, build strong customer relationships, and identify opportunities to improve dispatch processes while maintaining DOT,

Qualifications

• Supervisory experience in transportation or dispatch required.
• Knowledge of DOT, FMCSA, and Hours-of-Service regulations.
• Experience coordinating with drivers, operations, safety, maintenance, and customers.
• Ability to manage multiple priorities in a fast-paced environment.
• Hands-on leadership style and accountability.

Responsibilities

• Supervise, coach, and support the daily work of the Dispatch team.
• Ensure loads are scheduled and dispatched efficiently while meeting customer expectations.
• Monitor dispatcher workload, productivity, and performance.
• Step in on complex customer issues, driver concerns, and operational challenges.
• Coordinate daily operations with Drivers, Operations, Maintenance, and Safety.
• Build strong customer relationships through responsive communication and quick problem resolution.
• Maximize equipment utilization and driver productivity while minimizing empty miles and downtime.
• Ensure compliance with DOT, FMCSA, and company policies.
• Identify opportunities to improve dispatch efficiency and customer service.
• Support hiring, onboarding, training, coaching, and performance reviews for Dispatch staff.
• Prepare and present operational performance reports to management.
• Jump into dispatch duties directly when operational needs call for it.
• Take on other duties as assigned.

Skills

Leadership

Communication

Organizational skills

Computer skills

Decision-making

Problem-solving

Conflict resolution

Customer service

Safety awareness

Education

High school diploma or equivalent

College degree preferred

Job description

AJ Transport in South Boston, VA, is seeking an experienced Logistics Manager (Dispatch Manager) to lead the Dispatch department and keep our fleet moving. You will supervise the daily work of the Dispatch team, ensure loads are scheduled efficiently, and coordinate with Drivers, Operations, Maintenance, Safety, and Customers to meet deadlines.

You'll drive fleet efficiency, build strong customer relationships, and identify opportunities to improve dispatch processes while maintaining DOT,