Fleet Data & Operations Specialist - Onsite Detroit

Percepta LLC; Detroit (MI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401(k)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Discount Program

Training and Development Programs

Employee Rewards Program

Job summary

Percepta LLC is seeking a Fleet Operations Associate to work on-site in Detroit, MI. You will perform back-office data management, reporting, and customer support via phone and email, collaborating with the Ford Core Fleet Team in Dearborn-Allen Park.

The role supports core fleet operations and handles inquiries, escalation when needed, and data housekeeping to ensure accurate fleet information.

Qualifications

• High school diploma or equivalent.
• 3-5 years of experience in a contact center, customer service or customer experience environment.
• Previous administrative or operational support experience.
• Experience in fleet management, data processing, reporting or back-office administration preferred.
• Experience with CRM systems, particularly Salesforce, preferred.
• Experience with fleet systems, vehicle administration, Title & Registration, MVR/Safety, or Accident Management advantageous.

Responsibilities

• Consolidate, maintain, validate, and clean data across fleet systems (Fleetio, FFM, TR, etc.).
• Maintain accurate asset, vehicle, driver, plate, group data and related records.
• Complete fleet administration: missing reports, VIN decoding, updates, subscriptions, decommissioning, group maintenance.
• Perform data analysis, reconciliation, and file comparisons across fleet apps.
• Generate and distribute recurring and ad hoc reports for the Ford Core Fleet Team.
• Process and track work queues, tickets, and customer cases to completion.

Skills

Data management

Customer service

Data analysis

Communication

Education

High school diploma

Tools

Salesforce

Fleet systems

Job description

Percepta LLC is seeking a Fleet Operations Associate to work on-site in Detroit, MI. You will perform back-office data management, reporting, and customer support via phone and email, collaborating with the Ford Core Fleet Team in Dearborn-Allen Park.

The role supports core fleet operations and handles inquiries, escalation when needed, and data housekeeping to ensure accurate fleet information.