Fleet Operations Associate

Percepta; Detroit (MI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs

Employee Rewards Program

Job summary

Percepta seeks a Fleet Operations Associate to sit on-site in Detroit, MI, supporting the Ford Core Fleet Team. You will manage back-office data, generate reports, and assist with customer inquiries via phone and email.

The role emphasizes data accuracy, CRM usage, and collaboration with the Dearborn-Allen Park team to resolve non-portfolio matters and escalate ownership when needed.

Qualifications

• High school diploma or equivalent.
• 3-5 years in a contact center or customer service environment.
• Administrative or operational support experience.
• Experience with CRM systems, Salesforce preferred.
• Experience with fleet management or vehicle administration is a plus.

Responsibilities

• Consolidate, maintain, validate, and clean data across fleet systems (Fleetio, FFM, TR database, asset inventory, MVR/Safety, Accident Management).
• Maintain accurate customer asset, vehicle, driver, plate, group, and related data; perform housekeeping and updates.
• Complete fleet administration tasks (missing TR reports, VIN decoding, custom fields, updates, subscriptions, decommissioning, group maintenance).
• Perform data analysis, reconciliation, and file comparisons across fleet applications.
• Generate and distribute recurring and ad hoc reports for the Ford Core Fleet Team.
• Process and track work queues, tickets, and customer cases to completion.

Skills

Customer service

Administrative support

CRM experience (Salesforce)

Fleet data management

Data analysis

Education

High school diploma or equivalent

Tools

Salesforce

Job description

At Percepta, We bring first-class service across each market we support. As a Fleet Operation Associate working on-site in Detroit Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

The Fleet Operations Associate performs back-office data management, reporting, and administrative responsibilities while also providing first-line customer support through phone and email. The role works in close, in-person collaboration with the Ford Core Fleet Team at the Dearborn-Allen Park location and serves as the first point of contact for general fleet inquiries, resolving non-portfolio matters directly where appropriate.

The role supports the Core Fleet Team by handling operational execution and customer inquiries, enabling Core Team members to prioritise direct, assigned customer relationship management. The Fleet Ops Associate does not own or manage an assigned customer portfolio. Portfolio-level, contractual, pricing, dispute, or other matters requiring account ownership must be escalated to the appropriate Core Fleet Team member.

During a Typical Day, You’ll

• Consolidate, maintain, validate, and clean data across fleet systems, including Fleetio, FFM, TR database, asset inventory, MVR/Safety, and Accident Management files.
• Maintain accurate customer asset, vehicle, driver, plate, group, and related fleet data, including required data housekeeping and updates.
• Complete fleet administration activities, including missing TR reports, VIN decoding, custom fields, vehicle and driver updates, subscriptions, decommissioning, and group maintenance.
• Perform data analysis, reconciliation, and file comparisons across fleet applications.
• Generate and distribute recurring and ad hoc reports as assigned by the Ford Core Fleet Team.
• Process and track assigned work queues, tickets, open issues, and customer cases through to completion.

What You Bring To The Role

• High school diploma or equivalent
• 3-5 years of experience within a contact center, customer service or customer experience environment is required.
• Previous administrative or operational support experience is required.
• Prior experience in fleet management, data processing, reporting, or a back-office administrative environment preferred.
• Experience working with CRM systems, particularly Salesforce, is preferred.
• Experience with fleet systems, vehicle administration, Title & Registration, MVR/Safety, or Accident Management would be advantageous.

A Little More About This Role

• Hours of operation are Monday - Friday: 8-hour shift would fall somewhere in between
• On-site position
• Pay rate of $18.96 per hour
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs
• Employee Rewards Program

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different perspectives and allows every individual to bring value to the table in their unique way.

US-MI-Detroit