Fleet Customer Service Success Project Manager

Penn Power Group; Lower Askam (PA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Career growth opportunity

Competitive salary

Paid time off

Medical/dental/vision

401(k)

Job summary

Penn Power Group is seeking a Fleet Customer Success Project Manager to own parts, inventory, and case management for our fleet accounts. You will partner with the Fleet Customer Success Manager to ensure parts availability and timely preventive maintenance.

The ideal candidate has 3+ years in fleet operations or related roles, can juggle multiple sites, travel for on-site counts, participate in on-call rotation, and coordinate with dealers and vendors using ERP systems.

Qualifications

• 3+ years in fleet operations, parts/inventory management, or project coordination.
• Comfort coordinating multiple workstreams across locations.
• Willingness to travel regularly for on-site inventory counts (occasional overnight stays).
• Availability for an on-call rotation.
• Strong communication across internal teams and external dealers/vendors.
• Experience with ERP-based parts/inventory systems (Decisiv or similar) is a strong plus.

Responsibilities

• Coordinate parts ordering and manage inventory across assigned fleet accounts.
• Run monthly cycle counts at project locations and catch discrepancies early.
• Own warranty case management with dealers, including documentation and invoicing.
• Support case resolution with Maintenance Team Managers.
• Coordinate preventive maintenance scheduling across sites and track compliance.
• Assist with on-call coverage for weekends/after-hours and technician dispatch.

Skills

Fleet operations

Parts/inventory management

Project coordination

Multi-site coordination

On-call rotation

ERP-based systems (Decisiv or similar)

Excellent communication

Tools

Decisiv

Job description

Description

Join Penn Power Group as a Fleet Customer Success Project Manager, where you'll own the parts, inventory, and case management functions that keep our fleet customer accounts running smoothly. You'll work in close partnership with our Fleet Customer Success Manager to deliver seamless service, from parts availability to preventive maintenance execution.

PPG has been in business for over 50 years, known for exceptional customer service, innovative solutions, and the ability to adapt to changing markets. We hire the best in their fields. To learn more, visit www.pennpowergroup.com.

Requirements

What You'll Do

• Coordinate parts ordering and manage inventory across assigned fleet accounts
• Run monthly cycle counts at project locations, catching discrepancies before they become problems
• Own warranty case management with dealers - documentation, invoicing, timely claims
• Support case resolution alongside our Maintenance Team Managers
• Coordinate preventive maintenance scheduling and track compliance across sites
• Help manage on-call coverage for weekends/after-hours, including technician dispatch and towing coordination
• Contribute to policies and procedures that make our fleet operations more consistent

What You Bring

• 3+ years in fleet operations, parts/inventory management, or project coordination
• Comfort managing multiple workstreams across different locations
• Willingness to travel regularly for on-site inventory counts (occasional overnight stays)
• Availability for an on-call rotation
• Strong communicator - you'll coordinate across internal teams and external dealers/vendors
• Experience with ERP-based parts/inventory systems (Decisiv or similar) a strong plus

What We Offer

• Career growth opportunity
• Competitive salary
• Paid time off
• Medical/dental/vision
• 401(k)

Physical Requirements

Occassionally move about inside the office to access file cabinets, office machinery; Travel to PPG locations as needed

Environment

Office environment

Penn Power Group is an Equal Opportunity Employer and federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We have implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans.

We make reasonable accommodations for individuals with disabilities to apply for employment. Contact [e-mail] or [phone] ONLY to request an accommodation or to be included in our affirmative action program. Resumes sent to this address will not be accepted.