Fleet Coordinator — Logistics & Customer Experience

World Group; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Life Insurance

AD&D Insurance

Disability Insurance

Employee Assistance Program

401(k) with company match

Paid Time Off

Tuition assistance

Bonus eligibility

Job summary

World Group is seeking a Fleet Coordinator for our growing terminal in Charlotte, NC. You will manage the local customer experience at trucking terminals, building relationships with warehouses and vendors, and serve as the liaison between terminal operations and customer-facing teams.

You will quote rates, process orders, provide shipment updates, and identify improvements to enhance the customer experience while thriving in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• College Degree preferred.
• 1+ year trucking industry experience preferred.
• Highly organized individual with great communication skills.
• Ability to thrive in a fast-paced environment with high email/phone/messaging volume.
• Computer skills with Microsoft Office and familiarity with Transportation Management Systems.

Responsibilities

• Communicating quote rates and service capabilities.
• Processing orders as they arrive.
• Providing information on shipment status, anticipated service failures, new pick-up and delivery times, and alternative solutions.

Skills

Communication skills

Organization

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Office Suite

Transportation Management Systems

Job description

World Group is seeking a Fleet Coordinator for our growing terminal in Charlotte, NC. You will manage the local customer experience at trucking terminals, building relationships with warehouses and vendors, and serve as the liaison between terminal operations and customer-facing teams.

You will quote rates, process orders, provide shipment updates, and identify improvements to enhance the customer experience while thriving in a fast-paced environment.