Fleet Coordinator

ContainerPort Group; Norfolk (VA); On-site; Full time

Benefits offered by this job

Competitive compensation

Life, AD&D, & Disability insurance

401(k) plan with up to 6% company match

Paid Time Off

Internal Mobility & professional development opportunities

Job summary

A transportation solutions provider is seeking a Fleet Coordinator in Norfolk, VA. This role focuses on ensuring excellent local customer service through effective communication and strong organizational skills. Applicants should have a high school diploma and experience in the trucking industry is preferred. The position offers competitive compensation, including benefits such as a 401(k) plan and paid time off. Join the team to contribute to the success of a dynamic terminal operation.

Qualifications

• High School Diploma or GED required.
• College Degree preferred.
• 1+ year trucking industry experience preferred.
• Highly organized individual with great communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Communicating quote rates and service capabilities.
• Processing orders as they arrive.
• Providing information on shipment status.
• Gathering feedback and improving the customer experience.
• Entering time-sensitive order information accurately.

Skills

Communication skills

Organizational skills

Customer service

Education

High School Diploma or GED

College Degree

Tools

Microsoft Office Suite

Transportation Management Systems

Job description

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.

We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!

World Group | Our Culture: https://www.youtube.com/watch?v=KUm5Cauz0pk

World Group | About: www.worldgrouplogistics.com

About ContainerPort Group:

ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts. Learn more at our website: www.containerport.com

About This Role:

ContainerPort Group (CPG®), a World Group company, is currently looking for an energetic and self‑motivated team player to join our family as a Fleet Coordinator for our growing terminal in Norfolk!

The Fleet Coordinator will be responsible for the local customer experience at our trucking terminals. This is achieved by building and nurturing local relationships at the warehouses/vendors we serve and support. You will act as the liaison linking our terminal operations team to our customer facing team. This is a hands‑on, high‑execution role that is critical in positioning our fleet and overall terminal operation for success.

Duties and Responsibilities:

• Communicating quote rates and service capabilities
• Processing orders as they arrive
• Providing information on shipment status, anticipated service failures, new pick‑up and delivery times, and alternative solutions if applicable
• Gathering feedback, identify trends, and bringing new ideas to improve the customer experience
• Entering time‑sensitive order information accurately into computer systems
• Responding to questions and requests as quickly as possible, making every effort to exceed customer expectations
• Ensuring customer location and contact information is up to date and accurate in computer systems
• Performing other duties as requested

Education and Professional Experience:

• High School Diploma or GED required
• College Degree preferred
• 1+ year trucking industry experience preferred
• Highly organized individual with great communication skills
• Ability to thrive in a fast‑paced environment with heavy email/phone/messaging volume
• Computer skills required: Microsoft Office Suite, familiarity with Transportation Management Systems
• Competitive compensation
• Life, AD&D, & Disability insurance
• Employee Assistance Program
• 401(k) plan with up to 6% company match
• Paid Time Off
• Internal Mobility & professional development opportunities