Fleet Coordinator

Performance Foodservice; Mount Pleasant (Westmoreland County); On-site; USD 42,000 - 56,000; Full time

Job summary

Performance Foodservice is seeking a Transportation Customer Service Representative to support fleet operations, respond to customer and public inquiries about safe fleet operations, and assist the Fleet Team in achieving safety and efficiency goals.

You will intake fleet calls, screen and route them to the appropriate departments, analyze data from feedback to identify safety improvements, and help maintain CSA ratings while preparing timely reports.

Qualifications

• High school diploma or GED required.
• 1–3 years in customer service or call center roles.
• Basic knowledge of the freight or logistics industry is preferred.

Responsibilities

• Handle fleet-related inquiries with timely, accurate responses.
• Process and escalate fleet complaints to the appropriate departments.
• Manage toll transponder programs and reconcile invoices.
• Administer fleet inventory/maintenance data in the RTA system.
• Apply DOT regulations and CSA concepts to safety-related tasks.
• Prepare KPI reports with timely, accurate data.
• Proficient in MS Word and Excel, with multitasking ability.

Skills

Customer service

Call center

Industry knowledge

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

The Transportation Customer Service Representative is responsible for ensuring satisfaction in responding to inquiries from customers and public on the safe operations of the PFG fleets, in addition to supporting the Fleet Team to meet company safety and efficiency goals. Responsible for the intake of Fleet calls of compliments or concerns; quickly screen, assess and escape to the appropriate departments. Maintain and analyze data by receiving and utilizing feedback to help identify opportunities for safety improvements that will directly impact the fleets' safe operation and CSA ratings.

Responsibilities

1. Process fleet complaints, provide appropriate solutions and escalation flow within the time limits; follow up with perspective departments to ensure resolution.
2. Manage Toll Transponder programs across the fleets. Reconciliation of toll invoices to prevent late fees, non-payments and cancellations.
3. Administer the Fleet Inventory/Maintenance database- RTA. Set up all users, upload/maintain data on power units, trailers, reefer units, etc. throughout asset lifecycle.
4. Strong knowledge of Fleet Safety and Risk Management: DOT regulations and CSA methodology. Strong problem solving skills, clear communication in a cross-functional setting, friendly/positive attitude, business acumen, strong active listening skills. Possess the ability to quickly assess needs and de-escalate complaints while escalating to appropriate departments to ensure resolution.
5. Prepare timely and accurate reporting based on identified KPIs.
6. Able to multi task and prioritize workload.
7. Microsoft Word and Excel Proficient.
8. Performs other related duties as assigned.

Required Qualifications

• High School Diploma/GED or Equivalent Experience
• 1 – 3 Years
• Customer Service, Industry related Call Center, Basic industry knowledge