Fleet Card Support & Billing Pro

Retif-Oil-and-Fue; Harvey (LA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Paid time off

Paid holidays

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Company paid disability insurance

Company paid life insurance

Company paid AD&D insurance

And more!

Job summary

Retif Oil & Fuel is hiring a Customer Support & Billing Specialist to serve as the primary contact for fleet card customers and provide accurate administrative support for account setup, transaction processing, and billing. You will resolve inquiries professionally while maintaining records and supporting billing processes.

The role emphasizes analytical thinking, attention to detail, and strong communication as part of a fast-paced team.

Qualifications

• High school diploma/GED or equivalent required.
• Strong analytical, critical thinking, and problem-solving skills with sound judgment.
• Exceptional organizational and time management skills, with the ability to prioritize competing demands.
• Excellent verbal and written communication skills.
• High level of accuracy and attention to detail.
• Customer-focused, professional approach to service and relationship building.
• Proficiency with Microsoft Office, particularly Excel, and the ability to quickly learn new software and systems.

Responsibilities

• Serve as a knowledgeable, responsive point of contact for fleet card customers, resolving inquiries and issues promptly and professionally across multiple communication channels.
• Establish and maintain fleet card accounts, cardholder records, and related program settings in company systems, ensuring accuracy, completeness, and adherence to internal standards.
• Support the accurate processing, reconciliation, and billing of fleet card transactions, and research and resolve discrepancies as they arise.
• Monitor account activity for irregularities, respond to alerts in a timely manner, and coordinate the resolution of claims.
• Gather, analyze, and present information to fulfill customer requests and support internal decision-making.
• Manage and prioritize a varied, high-volume workload to meet service expectations and deadlines.
• Other duties as assigned.

Skills

Analytical thinking

Organizational skills

Verbal and written communication

Attention to detail

Customer-focused service

Time management

Team collaboration

Education

High school diploma/GED

Tools

Excel

Job description

Retif Oil & Fuel is hiring a Customer Support & Billing Specialist to serve as the primary contact for fleet card customers and provide accurate administrative support for account setup, transaction processing, and billing. You will resolve inquiries professionally while maintaining records and supporting billing processes.

The role emphasizes analytical thinking, attention to detail, and strong communication as part of a fast-paced team.