Fleet and Program Operations Manager

Community Sailing New Orleans, Inc; New Orleans (LA); On-site; USD 55,000 - 65,000; Full time

Job summary

COMMUNITY SAILING NEW ORLEANS is seeking a Fleet & Program Operations Manager to lead the maintenance, readiness, and rental operations of CSNO's fleet, facilities, and equipment on Lake Pontchartrain. The role blends hands-on maritime operations with staff leadership, budgeting support, and program support as MOD.

The ideal candidate brings extensive fleet maintenance experience, strong organizational and supervisory skills, and a commitment to CSNO's mission of accessible education and career

Qualifications

• High school diploma or equivalent.
• Three+ years of experience in fleet management, marine maintenance, marina/sailing center operations, or related field.
• Significant sailing experience and ability to safely operate a variety of sailboats and powerboats.
• Experience leading projects, implementing systems, and managing competing priorities.
• Experience supervising staff, volunteers, or teams.
• Strong problem-solving, organizational, and communication skills.

Responsibilities

• Fleet, facilities, and equipment management: maintain fleet, equipment, vehicles, trailers, facilities, and grounds; develop preventive maintenance systems and records.
• Maintenance staff and volunteer leadership: train, schedule, supervise, and support maintenance staff and volunteers; coordinate safety and projects.
• Boat rental program development and management: develop policies, procedures, safety standards, and rental systems; manage scheduling, eligibility, and reporting; grow program.
• Program operations and leadership support: serve as Manager on Duty (MOD); supervise seasonal staff; support safety, training, and events.

Skills

Fleet management

Marine maintenance

Sailing operations

Project leadership

Staff supervision

Safety compliance

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

COMMUNITY SAILING NEW ORLEANS Fleet & Program Operations Manager Job Title: Fleet & Program Operations Manager Hourly Rate: $26.50 - $31.25 | Expected annual compensation of $55,000-$65,000 | Benefits included FLSA Status: Hourly, Full-Time, Non-Exempt Reports To: Executive Director

Mission Statement

Community Sailing New Orleans (CSNO) shall positively impact lives by providing accessible educational and career development opportunities on Lake Pontchartrain for all in the population of the region regardless of age, background, abilities, and financial means (including low and moderate income individuals); and as a core mission, serving all communities in metro New Orleans by providing equal access to a community asset that has been historically inaccessible to those large segments of the population.

Position Overview

The Fleet & Program Operations Manager is a full-time leadership position responsible for the management, maintenance, and operational readiness of CSNO's fleet, facilities, equipment, and boat rental program. This position leads the development and implementation of maintenance systems, supervises maintenance staff and volunteers, oversees fleet readiness for programs and rentals, and supports day-to-day operations by serving as Manager on Duty (MOD) and providing leadership coverage when needed.

As CSNO's boat rental program continues to grow, this position will play a key role in developing, managing, and expanding rental operations. During the initial implementation phase, the Fleet & Program Operations Manager will spend a larger portion of their time supporting programs and serving as MOD while helping establish rental systems, procedures, and staffing structures. Over time, the role is expected to transition toward increased oversight of rental operations as additional seasonal staff are trained to provide MOD coverage.

The ideal candidate is a proactive problem-solver who combines strong maintenance and operational skills with sailing experience, leadership ability, and a commitment to CSNO's mission.

Success in this role means ensuring that CSNO's fleet, facilities, equipment, and rental operations are safe, organized, well-maintained, and fully prepared to support exceptional participant experiences.

Essential Duties and Responsibilities

Fleet, Facilities, and Equipment Management Lead the maintenance, repair, and long-term stewardship of CSNO's fleet, equipment, vehicles, trailers, facilities, and grounds. Develop and implement preventive maintenance systems, inspection schedules, maintenance records, and asset tracking processes. Ensure boats, equipment, and facilities are safe, functional, and ready to support programs, rentals, and special events. Perform and coordinate maintenance and repair projects, including work completed by staff, volunteers, vendors, and contractors. Maintain inventories of equipment, tools, supplies, and replacement parts. Assist with maintenance budgeting, fleet planning, and asset replacement recommendations. Identify opportunities to improve operational efficiency, equipment longevity, and overall fleet readiness.

Maintenance Staff and Volunteer Leadership Train, schedule, supervise, and support maintenance staff and volunteers. Create project plans, work schedules, and task assignments that align with organizational priorities. Foster a culture of safety, accountability, teamwork, and continuous improvement. Provide instruction and guidance on equipment care, maintenance procedures, and operational best practices. Coordinate volunteer workdays and maintenance projects.

Boat Rental Program Development and Management Lead the development, implementation, and ongoing management of CSNO's boat rental program. Support the creation and implementation of rental policies, procedures, safety standards, and operational systems. Coordinate rental scheduling, fleet availability, inspections, check-in/check-out procedures, and damage reporting. Evaluate renter qualifications and determine rental eligibility in accordance with program policies. Monitor rental participation, equipment usage, customer feedback, and program performance. Recommend and implement improvements to support the growth and long-term success of the rental program. Work collaboratively with staff and volunteers to ensure a positive and safe rental experience.

Program Operations and Leadership Support Serve as Manager on Duty (MOD) for designated programs, events, and organizational activities. Supervise, mentor, and support seasonal staff while serving in a leadership role. Support program delivery, safety oversight, staff training, and special events. Assist in developing operational systems and staff leadership capacity to support future organizational growth. As the rental program grows and additional seasonal staff are trained to serve as MODs, responsibilities within this area may decrease while rental program management responsibilities increase.

Additional Responsibilities Maintain accurate records, reports, and documentation related to fleet maintenance, rentals, projects, and operations. Utilize organizational software and Microsoft Office applications to support planning, communication, and project tracking. Perform other duties as assigned to support CSNO's mission and operational success.

Qualifications

Required Experience

• High school diploma or equivalent.
• Three or more years of experience in fleet management; marine maintenance; marina, sailing center, or yacht club operations; or a related field.
• Significant sailing experience and the ability to safely and effectively operate and oversee a variety of sailboats and powerboats.
• Demonstrated experience leading projects, implementing systems, and managing competing priorities.
• Experience supervising staff, volunteers, or teams.
• Strong problem-solving, organizational, and communication skills.
• Experience towing trailers and working around boats, equipment, and waterfront facilities.
• Proficiency with Microsoft Office and other common workplace technology.
• Ability to work independently and collaboratively in a fast-paced environment.

Required Certifications and Licenses

• Valid driver's license and reliable transportation.
• Successful completion of a background check.
• Valid U.S. Sailing Level 1 Small Boat Instructor or Basic Keelboat Instructor Certification (or ability to obtain it within 60 days of hire).
• First Aid/CPR/AED (or ability to obtain it within 30 days of hire).
• SafeSport and Louisiana Mandatory Reporter (or ability to obtain it within 30 days of hire).
• NASBLA Boating Safety (or ability to obtain it within 30 days of hire).

Preferred Qualifications

• Experience with sailboat, powerboat, trailer, and facility maintenance.
• Experience managing maintenance schedules, inventories, or asset tracking systems.
• Small engine, fiberglass, electrical, or general marine repair experience.
• Experience as a sailing instructor, coach, educator, or trainer.
• Experience working in a nonprofit, sailing school, marina, or outdoor recreation environment.
• Experience managing volunteer programs or volunteer workdays.
• Experience with keelboats, dinghies, and powerboats.

Work Environment and Physical Requirements

• This position combines outdoor, waterfront, maintenance, and office-based work.
• Regular work outdoors in varying weather conditions, including heat, humidity, sunlight, wind, rain, and other environmental conditions common to the Gulf Coast.
• Ability to safely work around water, boats, docks, trailers, tools, and maintenance equipment.
• Ability to operate boats, trailers, and equipment safely and effectively.
• Ability to lift and carry up to 50 pounds and perform tasks that may involve standing, walking, bending, kneeling, climbing, or working in confined spaces.
• Ability to use computers, tablets, and other technology required to communicate and manage maintenance, rental, and operational systems.
• Ability to work with participants, volunteers, and staff of diverse ages, backgrounds, and abilities while maintaining a positive and professional demeanor
• Flexible schedule required, including evenings and weekends.