Fleet Advisor & Digital Solutions Specialist

Doggett Freightliner; Springdale (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Doggett Freightliner is seeking a Fleet Advisor in the United States to provide breakdown assistance and act as the primary liaison for dealerships and the DTNA Aftermarket experience. This role involves guiding customers through the use of Detroit Connect tools, communicating status via Service Tracker, and supporting activation/renewals.

The Fleet Advisor will educate customers on digital solutions, assist with parts procurement, and participate in OEM co-creation events to enhance the overall

Qualifications

• Proven customer support experience or experience as a client service representative
• Strong understanding of dealerships business unit operations
• Strong understanding of customer base business models
• Strong technical knowledge of the vehicle – prior technician experience
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Bilingual in Spanish is preferred
• Strong technical and analytical skills - ability to analyze data and generate actionable insights
• Ability to multi-task, prioritize, and manage time effectively
• Works well with others with minimum supervision
• Team oriented

Responsibilities

• Provide breakdown assistance – collaborate with other dealers to move trucks through repair and communicate status via Service Tracker
• Serve as single point liaison for Dealer and DTNA Aftermarket experience, navigating processes, tools and people to support customers
• Educate customers on the portfolio of DTNA digital solutions and how to use them
• Coach customers on the digital tools and features available to them
• Provide clear, consistent communication using Service Tracker and other tools
• Utilize Detroit Connect products to enhance service experience and manage customer accounts
• Support new service activation and renewals
• Guide customers through truck walkarounds and familiarize them with features and options
• Assist in sales by explaining the value of technology and tools for trucks and dealerships
• Identify and procure necessary parts within the network
• Support Body Builder and CPWA-related tasks where applicable
• Participate in OEM co-creation events to improve customer experience
• Travel may be required

Skills

Customer support

Communication

Analytical skills

Multi-tasking

Team working

Spanish (preferred)

Technical knowledge of vehicles

Problem solving

Adaptability

Education

High School Diploma/GED or greater

Job description

Doggett Freightliner is seeking a Fleet Advisor in the United States to provide breakdown assistance and act as the primary liaison for dealerships and the DTNA Aftermarket experience. This role involves guiding customers through the use of Detroit Connect tools, communicating status via Service Tracker, and supporting activation/renewals.

The Fleet Advisor will educate customers on digital solutions, assist with parts procurement, and participate in OEM co-creation events to enhance the overall