Fleet Service Advisor – Customer Concierge & Liaison

Doherty Automotive; Lakeland (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Employee Discounts on Parts andService

Aggressive Employee Referral Program

Job summary

Doherty Automotive in Lakeland, FL is seeking a Fleet Service Advisor to schedule service work and sell additional services to fleet and enterprise customers, ensuring vehicles are diagnosed, serviced, and repaired promptly.

You will serve as the liaison between Fleet Managers, Business Owners and our skilled technicians, ensuring their vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Qualifications

• Previous experience as a Service Advisor is a plus but not required.
• Good communication and customer service skills.
• Computer competency and basic math skills.
• Self-motivated with the ability to set and achieve targeted goals.
• Organizational and time management skills.
• Professional, well-groomed personal appearance.
• Strong record of positive customer satisfaction results.
• Clean driving record and valid driver’s license.

Responsibilities

• Greet customer in a friendly and professional manner.
• Listen to customers’ concerns and accurately document their vehicle issues.
• Manage service orders and flow of Drive Lane; ensure prompt, courteous service.
• Notify customers of estimate or time changes; obtain authorization for additional work.
• Provide concierge support for owner inquiries, in person or by phone.
• Distribute work between technicians per store policy.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.

Skills

Customer service

Communication skills

Organization

Time management

Job description

Doherty Automotive in Lakeland, FL is seeking a Fleet Service Advisor to schedule service work and sell additional services to fleet and enterprise customers, ensuring vehicles are diagnosed, serviced, and repaired promptly.

You will serve as the liaison between Fleet Managers, Business Owners and our skilled technicians, ensuring their vehicles are properly diagnosed, serviced, and repaired in a timely manner.