Fleet Administrator

Fish Brothers Ltd Swindon; Brothers (OR); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

23-27 days holiday

Birthday Leave

Life Assurance

Contributory Pension Scheme

Health Care Cash Plan

Staff discount

Job summary

Fish Brothers Group is seeking a Fleet Administrator to support their busy fleet department at the Fleet Hub. The successful candidate will ensure fleet orders are processed efficiently while maintaining excellent customer service.

Working Monday to Friday, you will manage orders, liaise with customers, and maintain CRM systems. This role offers a salary between £26,510 and £30,000 depending on experience, alongside numerous employee benefits including generous holiday leave.

Qualifications

• Experience working within an administration or sales support function.
• Customer handling experience with a customer 1st approach.
• Good educational background with GCSEs in English and Maths.

Responsibilities

• Ensure fleet orders are processed accurately and efficiently.
• Liaise confidently with customers throughout the order process.
• Maintain Fleet CRM systems and perform data entry tasks.

Skills

Analytical skills

Attention to detail

Customer handling

Strong IT skills

Communication skills

Time management

Multitasking

Education

GCSE English and Maths

A-Levels or equivalent

Tools

Excel

Job description

Location Fish Brothers Group

Working Hours

Benefits

• 23-27 days holiday
• Birthday Leave
• Life Assurance
• Contributory Pension Scheme
• Health Care Cash Plan

Salary £26,510 to £30,000 per annum, depending on experience

Closing Date 31/08/2026

Salary £26,510.00 to £30,000 depending on experience, 23 days holiday plus statutory bank holidays (rising to 27 days with length of service), birthday leave, contributory pension scheme, staff discount on products and services, cycle to work scheme, employee and customer referral schemes, Healthcare Cash Plan, enhanced Maternity and Paternity policies and life assurance (last 4 subject to a qualifying period).

Fish Brothers is a multi-franchise car dealer group based in Swindon. We believe in going the extra mile for our customers. With many returning time after time, we know how important quality and good customer service is. With over 75 years of experience in the motoring industry, we are recognised as one of Swindon’s renowned car dealer groups.

Due to the high levels of fleet activity at our newly opened Fleet Hub, at Westmead Industrial Estate we are looking for a Fleet Administrator to join the team. You’ll be an integral member of the fleet department working with the team ensuring that all fleet orders are checked and made with precision and that you provide effective assistance from point of enquiry to delivery. You will have the opportunity to work across a number of innovative car manufacturers in this role.

The ability to liaise confidently with customers on the phone, prior, during and after the order is essential.

After the vehicles have arrived at the dealership, you will primarily be responsible for ensuring the vehicles are processed through the preparation stages and that all requirements from the lease company are met, in a timely efficient manner and maintaining our SLA’s with our partners.

You will be responsible for ordering fleet packs from our suppliers and maintaining a process that ensures all our supplier agreements are maintained.

You will work within a knowledgeable Fleet Logistics team, Senior Fleet Administrator and Fleet Sales Manager to make sure that we have booked the necessary delivery agent and that all hand over checks and documentation are prepared.

Maintaining our Fleet CRM systems and data entry will be required to assist the Fleet Department.

This is a role that requires the job holder to carry out their responsibilities in a timely and accurate manner so time management and the ability to proactively prioritise your workload is essential. Co-ordination and organisation will be vital to this role and therefore candidates will be able to multitask without reducing the levels of customer service provided to either the end customer or the lease company.

Previous office administration experience would be desirable and an understanding of IT software, including Excel and other platforms.

This a Monday to Friday position, working 40 hours per week.

Criteria Required

• Eligibility to work in the UK
• A full UK driving licence, with less than 7 points
• Flexibility to work hours required to carry out the role effectively and to travel to training sessions.

Qualifications And Experience Required

• Experience working within an administration or sales support function
• Customer handling experience with a customer 1st approach
• Previous Automotive experience preferable, but not essential
• Good level of general education - at least GCSE English and Maths and ideally A-Levels or an equivalent qualification

Skills And Behaviours Needed

• Analytical and numerical skills
• Attention to detail is key to this role
• Ability to build and maintain effective relationships
• Confidence and ability to talk to contacts internally and externally, at all levels
• Ability to work unsupervised and as part of a team
• Strong IT skills
• Fleet knowledge desirable but ability to learn the complexities quickly is essential

Diversity, Equity & Inclusion

At Fish Brothers, we are committed to building a diverse and inclusive workplace that reflects the customers we serve and the community we’re part of. We believe that everyone, regardless of background, identity, or experience, should feel valued, respected, and empowered to thrive.

We welcome applications from all qualified candidates, and we encourage people from underrepresented backgrounds to apply including, but not limited to, women, people from Black, Asian and minority ethnic communities, LGBTQ+ individuals, people with disabilities, and veterans.

If you require any reasonable adjustments during the recruitment process, please let us know and we’ll do our best to accommodate your needs.