FleetShare Specialist

Merchants Fleet Management; Hooksett (NH); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Merchants Fleet Headquarters – Hooksett, NH (Hybrid). Typically 1 day per week work from home.

Merchants Fleet seeks a FleetShare Specialist to support the end-to-end rental fleet operations, partnering with clients, vendors and internal teams to ensure vehicles are rentable, utilized, and delivered efficiently. In this fast-paced role, you will drive operational execution, coordinate workflows across teams and vendors, support onboarding of delivery service providers, and help scale the program

Qualifications

• Strong communication skills across teams and external partners.
• Excellent organization and attention to detail with follow-through.
• Ability to analyze information, identify issues early, and take action.
• Comfortable working across multiple systems and data sources.
• Adaptability and bias for action in a fast-moving environment.
• Problem-solving mindset with a focus on outcomes and results.
• Proficiency in Microsoft Office; Power BI or similar tools is a plus.

Responsibilities

• Support the end-to-end “rentability” lifecycle of fleet assets to ensure vehicles are ready, available, and utilized.
• Coordinate key workflows including transportation, vehicle allocation, offboarding, and fleet balancing.
• Partner with field teams to support operational execution and deliver strong customer service within assigned regions.
• Assist in DSP onboarding and enrollment efforts.
• Collaborate with internal teams to align maintenance, repair, and readiness efforts that support vehicle utilization.
• Work with third-party vendors to ensure smooth operations and compliance-related processes.
• Respond to client and driver support inquiries through systems like Five9, acting as a FleetShare subject matter resource.
• Monitor operations, identify issues early, and take action to resolve them quickly.
• Track and manage operational activity across systems and tools.
• Help identify and document best practices to improve efficiency and consistency across the program.

Skills

Communication

Organization

Analytical thinking

Cross-functional collaboration

Microsoft Office

Problem solving

Adaptability

Power BI

Education

Associate’s degree

Tools

Power BI

Job description

Working within one of Merchants Fleet’s fastest-growing programs, the FleetShare Specialist plays a critical role in supporting the future of the commercial rapid rental industry. In this role, you’ll help drive the day-to-day operations of our last-mile rental fleet—partnering with clients, vendors, and internal teams to ensure vehicles are rentable, utilized, and delivered efficiently. You’ll be at the center of a fast-paced, evolving operation where your ability to problem-solve, coordinate, and execute will directly impact program success and scalability.

Location:

Merchants Fleet Headquarters – Hooksett, NH (Hybrid). Typically 1 day per week work from home

What Your Day Looks Like:

You will:

Drive Operational Execution:

• Support the end-to-end “rentability” lifecycle of fleet assets to ensure vehicles are ready, available, and utilized
• Coordinate key workflows including transportation, vehicle allocation, offboarding, and fleet balancing
• Partner with field teams to support operational execution and deliver strong customer service within assigned regions
• Assist in DSP (Delivery Service Provider) onboarding and enrollment efforts

Coordinate Across Teams & Vendors:

• Collaborate with internal teams to align maintenance, repair, and readiness efforts that support vehicle utilization
• Work with third-party vendors (including telematics and mobility partners) to ensure smooth operations
• Support title, registration, and compliance-related processes

Support Clients & Daily Operations:

• Respond to client and driver support inquiries through systems like Five9, acting as a FleetShare subject matter resource
• Monitor operations, identify issues early, and take action to resolve them quickly
• Track and manage operational activity across systems and tools

Improve & Scale the Program:

• Help identify and document best practices to improve efficiency and consistency across the program
• Provide feedback on trends, challenges, and opportunities to enhance service delivery
• Support cross-functional initiatives that improve scalability and performance

What You Bring:

Experience:

• 1+ year of experience in operations, logistics, fleet management, or account support
• Experience working in fast-paced, deadline-driven environments
• Exposure to transportation, automotive, or logistics industries is a plus

Education:

Associate’s degree required

The Skills You Bring:

• Strong communication skills with the ability to collaborate across teams and with external partners
• Highly organized with strong attention to detail and follow-through
• Ability to analyze information, identify issues early, and take action
• Comfortable working across multiple systems and data sources
• Adaptability and a bias for action in a fast-moving environment
• Problem-solving mindset with a focus on outcomes and results
• Proficiency in Microsoft Office; experience with Power BI or similar tools is a plus

The Company

You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told “no” when you think of ways to improve, innovate, and do things better.

There’s a place for people like you. Welcome to Merchants Fleet.

We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

• Leadership who truly lead and engage with employees
• Real career paths and the tools you need to grow and develop
• A work environment that’s encouraging and collaborative

We know employees won’t stay if they’re not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we’ve just made the “Great Companies to Work For in NH” list for the 10th year and have a 84% employee satisfaction score (higher than the national average of 57%).

So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.

AI Disclosure: We may use AI-assisted tools throughout the recruiting process to help support activities such as scheduling, communications, note organization, and process efficiency. If you have any questions or concerns about the use of these tools, please let us know. Please be assured that all applications and candidate evaluations are reviewed by people, and hiring decisions are made by our team based on a variety of factors, including skills, experience, and overall fit for the role.

Merchants Fleet is an equal opportunity employer committed to diversity and inclusion. Individuals with disabilities and protected veterans are encouraged to apply. If you require an accommodation with our hiring process please send an email to [e-mail] or call [phone]. To provide all candidates with the highest level of our attention, Merchants Fleet does not accept uninvited solicitations or resumes from third parties. All workplace policies, required notices and guidelines (including EEO posters, CCPA notice for California residents) are available online.