Flavor-Focused Shift Leader: Operational Excellence

Wingstop; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Wingstop is seeking a Shift Leader to support the General Manager in daily restaurant operations and to lead in the GM's absence. The role emphasizes Wingstop culture, teamwork, and delivering high-quality flavor experiences to customers.

The ideal candidate will excel in guest service, communication, and driving profitability through effective operations and staff coaching. This position requires a strong willingness to learn and a dependable, results-oriented mindset.

Qualifications

• Guest service mindset and genuine desire to serve customers.
• Strong verbal communication and listening skills.
• Maintains calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with urgency.
• Well organized and detail oriented.
• Experience in business planning with direct responsibility for operational and financial results.
• Ability to teach others to understand financial impact of operational decisions.
• Consultative and coaching approach; persuasive communicator when influencing results.
• Strong problem-solving skills; capable of leadership in conflict management.
• Remain composed in adverse situations; adapt methods under policies.
• Ongoing learner with insatiable curiosity.
• Regular and predictable attendance.
• Must be 18 years or older.

Responsibilities

• Support the General Manager in day-to-day restaurant operations.
• Direct daily operations in the General Manager’s absence.

Skills

Guest service mentality

Verbal communication

Calm demeanor

Multi-project management

Detail oriented

Business planning & financial results

Teach financial impact

Coaching approach

Problem solving

Leadership in conflict

Composure under pressure

Lifelong learner

Attendance

Age 18+

Job description

Wingstop is seeking a Shift Leader to support the General Manager in daily restaurant operations and to lead in the GM's absence. The role emphasizes Wingstop culture, teamwork, and delivering high-quality flavor experiences to customers.

The ideal candidate will excel in guest service, communication, and driving profitability through effective operations and staff coaching. This position requires a strong willingness to learn and a dependable, results-oriented mindset.