Flagship Sports Retail Lead: Customer Experience

JOOLA; North Bethesda (MD); Vor Ort; USD 15.000 - 23.000; Vollzeit

Zusammenfassung

JOOLA is seeking an energetic Retail Associate for our flagship store to be the face of the brand in-person. You will deliver welcoming, educational, and energetic interactions that inspire customers from beginners to pros.

The role requires strong communication, teamwork, and adaptability within a fast-paced retail environment. This full-time position emphasizes brand presentation, training support, and a premium consumer experience.

Qualifikationen

• 1+ year of retail, customer service, or relevant experience (keyholder or leadership experience required).
• Enthusiasm for pickleball, sports, or active lifestyle brands.
• Familiarity with pickleball is a plus, including basic rules, paddle technology, and accessories.
• Proven ability to lead by example, coach peers, and support a team-first culture.
• Excellent communication, time management, and problem-solving skills.
• Availability to work five full days per week, including weekends; blackout period noted.
• Uphold JOOLA’s values of inclusion, innovation, and inspiration.

Aufgaben

• Deliver a best-in-class customer experience by connecting with customers, understanding their needs, and recommending the right JOOLA products.
• Act as Manager on Duty (MOD) when needed, overseeing store flow, customer experience, and associate support.
• Open and close the store with confidence, following operational and security procedures.
• Support onboarding and ongoing training of new team members, fostering a positive and knowledgeable environment.
• Set the tone for service, teamwork, and professionalism on every shift by leading by example.
• Assist with daily priorities, scheduling needs, and operational communication as directed by the Store Manager.
• Ensure store organization, cleanliness, and merchandising aligns with premium brand presentation and seasonal strategy.
• Assist with inventory management, including receiving shipments and ensuring accurate restocking.
• Adapt to evolving product assortments, operational strategies, and customer expectations to maintain a fresh and dynamic retail experience.
• Uphold JOOLA’s mission and values in every interaction by promoting inclusivity, innovation, and inspiration.
• Take ownership of responsibilities and follow through on individual and team tasks.
• Be consistent and dependable in attendance, punctuality, and performance.
• Remain calm, solution-oriented, and adaptable in fast-paced or high-pressure situations.

Kenntnisse

Retail experience

Customer service

Leadership

Jobbeschreibung

JOOLA is seeking an energetic Retail Associate for our flagship store to be the face of the brand in-person. You will deliver welcoming, educational, and energetic interactions that inspire customers from beginners to pros.

The role requires strong communication, teamwork, and adaptability within a fast-paced retail environment. This full-time position emphasizes brand presentation, training support, and a premium consumer experience.