Retail Floor Associate: Customer Experience Champion

JD Sports Fashion PLC; Irvine (CA); On-site; USD 21,000 - 25,000; Full time

Job summary

JD Sports Fashion PLC in Irvine is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor. You will greet shoppers, keep displays sharp, replenish stock, and uphold the high presentation standards the brand is known for.

You’ll work with a supportive team in a fast-paced retail environment, learn new skills, and contribute to achieving sales targets while ensuring friendly service and efficient store operations.

Qualifications

• Adaptability in communication with diverse people.
• Ability to engage positively with customers and colleagues.
• Strong organizational skills and task management.
• Ability to work collaboratively.
• Willingness to learn and follow company processes.

Responsibilities

• Deliver a positive, welcoming experience for customers and provide product information where required.
• Identify customer needs, recommend suitable products, and promote complementary items to achieve team sales objectives.
• Maintain high standards of customer service.
• Keep shop floor presentation clean, organized, and well maintained.
• Replenish stock and ensure products are accessible and well displayed.
• Process transactions, cash handling, stock processing, and deliveries.
• Utilize in-store technology to assist customers and support store operations.
• Follow company policies and health and safety rules at all times.
• Collaborate with colleagues to run the store smoothly.
• Support additional duties as required.

Skills

Adaptability & communication

Customer & colleague engagement

Organizational skills

Collaboration

Willingness to learn

Job description

JD Sports Fashion PLC in Irvine is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor. You will greet shoppers, keep displays sharp, replenish stock, and uphold the high presentation standards the brand is known for.

You’ll work with a supportive team in a fast-paced retail environment, learn new skills, and contribute to achieving sales targets while ensuring friendly service and efficient store operations.