FL-DBPR - CTMH Compliance Officer

MillenniumSoft Inc; Tallahassee (FL); On-site; USD 52,000 - 55,000; Full time

Job summary

MillenniumSoft Inc in Tallahassee is seeking a CTMH Compliance Officer on a contract basis to support the Florida DBPR, Condominiums, Timeshares and Mobile Homes division. You will review complaints, interpret Florida statutes, and document case activities.

The assignment runs about 11 weeks, with working hours 8 AM–5 PM, and pay rate $38.14 per hour. Versa and OnBase experience are highly desirable; strong communication is essential.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree preferred.
• Experience with Versa and OnBase is preferred.
• Ability to read and interpret Florida statutes.
• Experience handling complaints and interacting with the public.

Responsibilities

• Contact constituents and complainants to discuss details and clarify information.
• Review Florida statutes and compare requirements with complaint information.
• Analyze complaints to determine issues and applicable jurisdiction.
• Explain jurisdiction and case status to complainants professionally.
• Inform complainants when a case is closed and state the reasons.
• Provide resources or referrals when necessary.
• Prepare written correspondence after supervisor approval.
• Close cases by recording activities in Versa and OnBase.
• Maintain case-related actions and information accurately.

Skills

Complaint analysis

Florida statute interpretation

Written and verbal communication

Public interaction

Case documentation

Organizational skills

Attention to detail

Problem solving

Explain information clearly

Deadline management

Case-management system skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Versa experience

OnBase experience

Tools

Versa

OnBase

Job description

Title/Role: FL-DBPR - CTMH Compliance Officer

Worksite Address: 325 W. Gaines St. Tallahassee, Florida 32309

Engagement Type: Contract

The Compliance Officer will support the Florida Department of Business and Professional Regulation (DBPR), Condominiums, Timeshares and Mobile Homes (CTMH) division by reviewing and analyzing complaints, communicating with complainants, interpreting applicable Florida statutes, and documenting case activities.

This is an approximately 1 1-week assignment requiring strong communication, organization, customer service, and complaint-analysis skills. Experience with Versa and OnBase is highly desirable.

Pay Rate $38.14/hr

Working Hours: Monday to Friday from 8 AM to 5 PM.

Roles and Responsibilities

• Contact constituents and complainants to discuss details and clarify information related to submitted complaints.
• Review applicable Florida statutes and compare statutory requirements with complaint information.
• Analyze complaints to determine relevant issues and applicable Division jurisdiction.
• Explain the Division's jurisdiction and case status to complainants in a professional manner.
• Inform complainants when a case is being closed and communicate the applicable reason.
• Provide appropriate resources, information, or referrals when necessary.
• Prepare written correspondence for complainants after receiving supervisor approval.
• Close cases by entering appropriate codes, activities, and statutes in the Versa system.
• Record and maintain case-related actions and information in the OnBase system.
• Maintain professional and courteous communication when interacting with members of the public.
• Complete assigned responsibilities within the established project timeline.

Experience

• Previous professional experience working directly with the public.
• Experience handling and analyzing complaints.
• Experience communicating with the public in a professional work environment.
• Experience reviewing information and determining relevant issues.
• Experience interpreting or working with Florida State statutes is required.
• Experience using Versa is highly desired.
• Experience using the OnBase system is highly desired.

Key Skills

• Complaint analysis and case assessment
• Florida statute interpretation
• Excellent written and verbal communication
• Customer service and public interaction
• Case documentation and record maintenance
• Strong organizational skills
• Attention to detail
• Professional judgment and problem-solving
• Ability to explain information clearly to complainants
• Ability to manage assigned work within deadlines
• Computer and case-management system skills

Eligibility & Qualifications

• High school diploma or equivalent.
• Ability to speak and understand English.
• Ability to read and interpret Florida State statutes.
• Ability to communicate appropriately and professionally in both written and verbal formats.
• Professional experience working with members of the public.
• Ability to analyze complaints and document case activities accurately.
• Ability to commit to and complete the approximately 11-week project timeline.
• Bachelor's degree is highly desired.
• Experience with Versa and OnBase is preferred.

Standard Onboarding Items

e-Verify Initial Case Result

e-Verify date initiated, date completed, & Initial Case Result must be attached after start of engmnt. If you are unable to run e-Verify on resource, enter the specific reason in the comment field

FL- Contract Policy and Training Awareness Attestation

Please confirm you have reviewed the attached document with your candidate attesting to these terms for this engagement with the State of Florida.