Contract: Florida CTMH Compliance Analyst

MillenniumSoft Inc; Tallahassee (FL); On-site; USD 44,000 - 63,000; Part time

Job summary

MillenniumSoft Inc. seeks a CTMH Compliance Officer to support the Florida DBPR CTMH division on a ~11-week contract. You will review complaints, interpret Florida statutes, and maintain case activity in Versa and OnBase while communicating clearly with the public.

Responsibilities include analyzing complaints, explaining jurisdiction, preparing correspondence, and ensuring timely case closure with precise documentation. Strong written/verbal skills and public-facing experience are essential.

Qualifications

• High school diploma or equivalent.
• Ability to read and interpret Florida State statutes.
• Experience handling and analyzing complaints.
• Experience communicating with the public in a professional work environment.
• Bachelor's degree is highly desired.
• Experience with Versa and OnBase is preferred.

Responsibilities

• Contact constituents and complainants to discuss details and clarify information related to submitted complaints.
• Review applicable Florida statutes and compare statutory requirements with complaint information.
• Analyze complaints to determine relevant issues and applicable Division jurisdiction.
• Explain the Division's jurisdiction and case status to complainants in a professional manner.
• Inform complainants when a case is being closed and communicate the applicable reason.
• Provide appropriate resources, information, or referrals when necessary.
• Prepare written correspondence for complainants after receiving supervisor approval.
• Close cases by entering appropriate codes, activities, and statutes in the Versa system.
• Record and maintain case-related actions and information in the OnBase system.
• Maintain professional and courteous communication when interacting with members of the public.
• Complete assigned responsibilities within the established project timeline.

Skills

Complaint analysis

Statute interpretation

Written communication

Public interaction

Organizational skills

Attention to detail

Problem-solving

Deadline management

Professional judgement

Education

High school diploma or equivalent

Bachelor's degree is highly desired

Tools

Versa

OnBase

Job description

MillenniumSoft Inc. seeks a CTMH Compliance Officer to support the Florida DBPR CTMH division on a ~11-week contract. You will review complaints, interpret Florida statutes, and maintain case activity in Versa and OnBase while communicating clearly with the public.

Responsibilities include analyzing complaints, explaining jurisdiction, preparing correspondence, and ensuring timely case closure with precise documentation. Strong written/verbal skills and public-facing experience are essential.