Public Compliance Analyst – CTMH (Contract)

MillenniumSoft Inc; Tallahassee (FL); On-site; USD 107,453,000 - 111,586,000; Part time

Job summary

MillenniumSoft Inc. in Tallahassee, FL seeks a FL-DBPR CTMH Compliance Officer on a contract basis. You will support the CTMH division by reviewing complaints, interpreting Florida statutes, and documenting activities in Versa and OnBase.

The assignment lasts about 11 weeks with typical hours 8 AM–5 PM, Monday–Friday, and pay rate $38.14 per hour. Responsibilities include contacting complainants, analyzing cases, and communicating case status while ensuring professional, timely completion of all

Qualifications

• High school diploma or equivalent.
• Ability to speak and understand English.
• Ability to read and interpret Florida State statutes.
• Ability to communicate professionally in writing and verbally.
• Professional experience working with the public.
• Ability to analyze complaints and document case activities accurately.

Responsibilities

• Contact constituents and complainants to discuss details and clarify information related to submitted complaints.
• Review applicable Florida statutes and compare statutory requirements with complaint information.
• Analyze complaints to determine relevant issues and applicable Division jurisdiction.
• Explain the Division's jurisdiction and case status to complainants in a professional manner.
• Inform complainants when a case is being closed and communicate the applicable reason.
• Provide appropriate resources, information, or referrals when necessary.
• Prepare written correspondence for complainants after receiving supervisor approval.
• Close cases by entering appropriate codes, activities, and statutes in the Versa system.
• Record and maintain case-related actions and information in the OnBase system.
• Maintain professional and courteous communication when interacting with members of the public.
• Complete assigned responsibilities within the established project timeline.

Skills

Complaint analysis

Florida statute interpretation

Written communication

Public interaction

Case documentation

Education

High school diploma or equivalent

Tools

Versa

OnBase

Job description

MillenniumSoft Inc. in Tallahassee, FL seeks a FL-DBPR CTMH Compliance Officer on a contract basis. You will support the CTMH division by reviewing complaints, interpreting Florida statutes, and documenting activities in Versa and OnBase.

The assignment lasts about 11 weeks with typical hours 8 AM–5 PM, Monday–Friday, and pay rate $38.14 per hour. Responsibilities include contacting complainants, analyzing cases, and communicating case status while ensuring professional, timely completion of all