FL-DBPR – CTMH Compliance Officer

MillenniumSoft Inc; Tallahassee (FL); On-site; USD 107,453,000 - 111,586,000; Part time

Job summary

MillenniumSoft Inc. in Tallahassee, FL seeks a FL-DBPR CTMH Compliance Officer on a contract basis. You will support the CTMH division by reviewing complaints, interpreting Florida statutes, and documenting activities in Versa and OnBase.

The assignment lasts about 11 weeks with typical hours 8 AM–5 PM, Monday–Friday, and pay rate $38.14 per hour. Responsibilities include contacting complainants, analyzing cases, and communicating case status while ensuring professional, timely completion of all

Qualifications

• High school diploma or equivalent.
• Ability to speak and understand English.
• Ability to read and interpret Florida State statutes.
• Ability to communicate professionally in writing and verbally.
• Professional experience working with the public.
• Ability to analyze complaints and document case activities accurately.

Responsibilities

• Contact constituents and complainants to discuss details and clarify information related to submitted complaints.
• Review applicable Florida statutes and compare statutory requirements with complaint information.
• Analyze complaints to determine relevant issues and applicable Division jurisdiction.
• Explain the Division's jurisdiction and case status to complainants in a professional manner.
• Inform complainants when a case is being closed and communicate the applicable reason.
• Provide appropriate resources, information, or referrals when necessary.
• Prepare written correspondence for complainants after receiving supervisor approval.
• Close cases by entering appropriate codes, activities, and statutes in the Versa system.
• Record and maintain case-related actions and information in the OnBase system.
• Maintain professional and courteous communication when interacting with members of the public.
• Complete assigned responsibilities within the established project timeline.

Skills

Complaint analysis

Florida statute interpretation

Written communication

Public interaction

Case documentation

Education

High school diploma or equivalent

Tools

Versa

OnBase

Job description

Title/Role: FL-DBPR – CTMH Compliance Officer
Worksite Address: 325 W. Gaines St. Tallahassee, Florida 32309
CAI Contract Manager (CAI Use Only): Sherry Mellow
Engagement Type: Contract
Job Short Description
The Compliance Officer will support the Florida Department of Business and Professional Regulation (DBPR), Condominiums, Timeshares and Mobile Homes (CTMH) division by reviewing and analyzing complaints, communicating with complainants, interpreting applicable Florida statutes, and documenting case activities.
Job Complete Description
This is an approximately 11-week assignment requiring strong communication, organization, customer service, and complaint-analysis skills. Experience with Versa and OnBase is highly desirable.

Pay Rate $38.14/hr

Working Hours: Monday to Friday from 8 AM to 5 PM.

Roles and Responsibilities

• Contact constituents and complainants to discuss details and clarify information related to submitted complaints.
• Review applicable Florida statutes and compare statutory requirements with complaint information.
• Analyze complaints to determine relevant issues and applicable Division jurisdiction.
• Explain the Division's jurisdiction and case status to complainants in a professional manner.
• Inform complainants when a case is being closed and communicate the applicable reason.
• Provide appropriate resources, information, or referrals when necessary.
• Prepare written correspondence for complainants after receiving supervisor approval.
• Close cases by entering appropriate codes, activities, and statutes in the Versa system.
• Record and maintain case-related actions and information in the OnBase system.
• Maintain professional and courteous communication when interacting with members of the public.
• Complete assigned responsibilities within the established project timeline.

Experience

• Previous professional experience working directly with the public.
• Experience handling and analyzing complaints.
• Experience communicating with the public in a professional work environment.
• Experience reviewing information and determining relevant issues.
• Experience interpreting or working with Florida State statutes is required.
• Experience using Versa is highly desired.
• Experience using the OnBase system is highly desired.

Key Skills

• Complaint analysis and case assessment
• Florida statute interpretation
• Excellent written and verbal communication
• Customer service and public interaction
• Case documentation and record maintenance
• Strong organizational skills
• Attention to detail
• Professional judgment and problem-solving
• Ability to explain information clearly to complainants
• Ability to manage assigned work within deadlines
• Computer and case-management system skills

Eligibility & Qualifications

• High school diploma or equivalent.
• Ability to speak and understand English.
• Ability to read and interpret Florida State statutes.
• Ability to communicate appropriately and professionally in both written and verbal formats.
• Professional experience working with members of the public.
• Ability to analyze complaints and document case activities accurately.