Fixed Operations / Service Manager

Keystone Chevrolet; Sand Springs (OK); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based earnings

Established dealership with a strong  

Employee benefits and vehicle-related

Job summary

Keystone Chevrolet in Sand Springs, OK is seeking an experienced Fixed Operations Manager / Service Manager to lead our service department and elevate the customer experience. You will manage daily service operations, coach technicians and advisors, and drive profitability while upholding Chevrolet quality standards.

Ideal candidates bring dealership service leadership, strong knowledge of service metrics, and a hands-on approach to training and process improvement.

Qualifications

• Experience in automotive dealership service management or fixed operations.
• Strong knowledge of service department financials and KPIs.
• Proven ability to lead, coach, and develop a team.
• Understanding of repair-order processes, warranty administration, and manufacturer standards.
• Excellent customer service and conflict-resolution skills.
• Strong organizational, communication, and follow-through abilities.
• Valid driver’s license and clean driving record.

Responsibilities

• Lead the daily operations of the service department.
• Recruit, train, coach, and retain service advisors, technicians, and support staff.
• Establish clear performance expectations and hold team members accountable.
• Monitor technician productivity, labor sales, repair-order performance, and profitability.
• Maintain workflow and ensure repairs are completed accurately and on time.
• Improve customer satisfaction and Chevrolet CSI performance.
• Review open repair orders, declined services, warranty work, and follow-up.
• Coordinate with parts, sales, accounting, and warranty departments.
• Ensure compliance with GM procedures, warranty requirements, safety standards, and dealership policies.
• Resolve customer concerns professionally and protect long-term relationships.
• Develop processes to increase service capacity and department profitability.
• Maintain a clean, organized, and professional service operation.
• Report results, challenges, and opportunities to leadership.

Skills

Leadership

Customer service

Communication

Team coaching

Conflict resolution

Organizational skills

Tools

DMS familiarity

GM/Manufacturer systems

Job description

Fixed Operations Manager / Service Manager

Keystone Chevrolet | Sand Springs, Oklahoma

Keystone Chevrolet is seeking an experienced and motivated Fixed Operations Manager / Service Manager to lead our service department and help strengthen the overall customer experience.

We are looking for a hands‑on leader who understands dealership service operations, develops strong teams, communicates well with customers, and knows how to improve performance without sacrificing quality or integrity.

Key Responsibilities

• Lead the daily operations of the service department
• Recruit, train, coach, and retain service advisors, technicians, and support staff
• Establish clear performance expectations and hold team members accountable
• Monitor technician productivity, efficiency, labor sales, repair‑order performance, and departmental profitability
• Maintain appropriate workflow and ensure repairs are completed accurately and on time
• Improve customer satisfaction, retention, and Chevrolet CSI performance
• Review open repair orders, declined services, warranty work, and customer follow‑up
• Coordinate effectively with the parts, sales, accounting, and warranty departments
• Ensure compliance with GM procedures, warranty requirements, safety standards, and dealership policies
• Resolve customer concerns professionally and protect long‑term customer relationships
• Develop processes that increase service capacity, customer‑pay business, and department profitability
• Maintain a clean, organized, and professional service operation
• Report department results, challenges, and opportunities to dealership leadership

Preferred Qualifications

• Previous automotive dealership service‑management or fixed‑operations experience
• Strong knowledge of service‑department financials and key performance indicators
• Proven ability to lead, coach, and develop a team
• Understanding of dealership repair‑order processes, warranty administration, and manufacturer standards
• Excellent customer‑service and conflict‑resolution skills
• Strong organizational, communication, and follow‑through abilities
• Comfortable using dealership‑management and manufacturer systems
• GM or Chevrolet dealership experience is preferred but not required
• Valid driver’s license and an acceptable driving record

What We Offer

• Competitive compensation based on experience and performance
• Performance‑based earning opportunities
• Established dealership with a strong customer base
• Supportive, locally focused leadership
• Opportunity to build and develop a high‑performing service team
• Employee benefits and vehicle‑related advantages
• Long‑term career opportunity with room to make a meaningful impact

The right candidate will be visible in the department, engaged with employees and customers, and committed to building a service operation known for communication, accountability, quality work, and dependable customer care.

Job Type: Full-time
Location: Sand Springs, Oklahoma