Service Operations Leader: Growth-Driven Fixed Ops Manager

Keystone Chevrolet; Sand Springs (OK); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based earnings

Established dealership with a strong  

Employee benefits and vehicle-related

Job summary

Keystone Chevrolet in Sand Springs, OK is seeking an experienced Fixed Operations Manager / Service Manager to lead our service department and elevate the customer experience. You will manage daily service operations, coach technicians and advisors, and drive profitability while upholding Chevrolet quality standards.

Ideal candidates bring dealership service leadership, strong knowledge of service metrics, and a hands-on approach to training and process improvement.

Qualifications

• Experience in automotive dealership service management or fixed operations.
• Strong knowledge of service department financials and KPIs.
• Proven ability to lead, coach, and develop a team.
• Understanding of repair-order processes, warranty administration, and manufacturer standards.
• Excellent customer service and conflict-resolution skills.
• Strong organizational, communication, and follow-through abilities.
• Valid driver’s license and clean driving record.

Responsibilities

• Lead the daily operations of the service department.
• Recruit, train, coach, and retain service advisors, technicians, and support staff.
• Establish clear performance expectations and hold team members accountable.
• Monitor technician productivity, labor sales, repair-order performance, and profitability.
• Maintain workflow and ensure repairs are completed accurately and on time.
• Improve customer satisfaction and Chevrolet CSI performance.
• Review open repair orders, declined services, warranty work, and follow-up.
• Coordinate with parts, sales, accounting, and warranty departments.
• Ensure compliance with GM procedures, warranty requirements, safety standards, and dealership policies.
• Resolve customer concerns professionally and protect long-term relationships.
• Develop processes to increase service capacity and department profitability.
• Maintain a clean, organized, and professional service operation.
• Report results, challenges, and opportunities to leadership.

Skills

Leadership

Customer service

Communication

Team coaching

Conflict resolution

Organizational skills

Tools

DMS familiarity

GM/Manufacturer systems

Job description

Keystone Chevrolet in Sand Springs, OK is seeking an experienced Fixed Operations Manager / Service Manager to lead our service department and elevate the customer experience. You will manage daily service operations, coach technicians and advisors, and drive profitability while upholding Chevrolet quality standards.

Ideal candidates bring dealership service leadership, strong knowledge of service metrics, and a hands-on approach to training and process improvement.