Service Manager

Mills Automotive Group; Mount Hope (WV); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation

401(k) with company match

Ongoing training

Job summary

Beckley Chevrolet seeks an experienced Service Manager to lead our Fixed Operations, driving profitability and exceptional customer service. The role focuses on technician productivity, advisor performance, and building high-performing service teams within a franchised dealership.

You will oversee service profitability, workflow management, and customer satisfaction, while mentoring advisors and technicians and ensuring adherence to manufacturer processes.

Qualifications

• Proven experience as a Service Manager in a franchised automotive dealership.
• Strong knowledge of Fixed Operations, including service profitability, technician efficiency, workflow management, and customer satisfaction.
• Ability to lead, motivate, and develop service advisors, technicians, and support staff.
• Excellent communication, leadership, and organizational skills.
• A commitment to delivering an outstanding customer experience while achieving department goals.
• Experience with dealership management systems and manufacturer processes.

Responsibilities

• Lead and grow the Fixed Operations department with a focus on profitability and customer satisfaction.
• Drive technician productivity, advisor performance, and optimize workflow.
• Mentor and develop service staff to improve KPIs and service quality.
• Collaborate with management to ensure adherence to manufacturer processes and warranties.

Skills

Service management

Fixed operations

Leadership

Communication

Customer experience

Dealership systems

Tools

Dealership management systems

Job description

Beckley Chevrolet | Beckley, WV

Beckley Chevrolet is seeking an experienced, results-driven Service Manager to lead our Fixed Operations department. This is an outstanding opportunity for a proven leader who has a track record of driving profitability, delivering exceptional customer service, and building high-performing service teams.

We are looking for someone who has demonstrated success managing a dealership service department—someone who understands the importance of technician productivity, advisor performance, customer retention, and operational excellence.

What We're Looking For

• Proven experience as a Service Manager in a franchised automotive dealership
• Strong knowledge of Fixed Operations, including service profitability, technician efficiency, workflow management, and customer satisfaction
• Ability to lead, motivate, and develop service advisors, technicians, and support staff
• Excellent communication, leadership, and organizational skills
• A commitment to delivering an outstanding customer experience while achieving department goals
• Experience with dealership management systems and manufacturer processes

Preferred Qualifications

• General Motors dealership experience is a significant advantage
• Strong understanding of warranty administration, fixed operations reporting, and dealership KPIs
• History of improving customer satisfaction scores and department performance

What We Offer

• Competitive compensation package with performance incentives
• Health, dental, and vision insurance
• Paid vacation and holidays
• 401(k) with company match
• Ongoing training and professional development
• The opportunity to lead a growing service department with a respected Chevrolet dealership