Five9 Administrator: Telephony & Automation Lead

Internet Brands; Portland (OR); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Paid holidays

Commuter benefits

Employee Assistance Program (EAP)

Well-being coaching

Voluntary home/auto/pet insurance

Job summary

Internet Brands is seeking an experienced Five9 Administrator to manage our contact center and telecommunications environment, administering IVR, queues, and reporting while ensuring uptime and performance.

The role requires strong VoIP and networking knowledge, automation scripting, and the ability to lead acquisitions' telephony integrations with CRM and other apps; a Bachelor’s degree or equivalent is expected.

Qualifications

• Hands-on Five9 configuration and troubleshooting in contact centers.
• Strong VoIP, AV, and networking understanding with security best practices.
• Experience with business continuity and disaster recovery in telephony.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Administer and maintain the Five9 platform, including IVR, queues, campaigns, and reporting.
• Troubleshoot Five9, telephony, and agent issues; coordinate vendor escalations.
• Design and support telephony solutions to meet objectives and continuity requirements.
• Lead telephony integrations during acquisitions with CRM and ticketing systems.
• Monitor performance and security; recommend optimizations.
• Develop disaster recovery and contingency plans for voice services.
• Manage telecom vendor relationships and roadmaps.
• Create runbooks and Tier 1–3 support procedures.
• Provide timely resolution of ticketed requests.
• Perform preventive maintenance, backups, and recovery procedures.

Skills

Five9 expertise

VoIP knowledge

Networking fundamentals

Automation scripting

Disaster recovery planning

Education

Bachelor’s degree or equivalent

Tools

PowerShell

REST APIs

Five9 Admin Console

Job description

Internet Brands is seeking an experienced Five9 Administrator to manage our contact center and telecommunications environment, administering IVR, queues, and reporting while ensuring uptime and performance.

The role requires strong VoIP and networking knowledge, automation scripting, and the ability to lead acquisitions' telephony integrations with CRM and other apps; a Bachelor’s degree or equivalent is expected.