Spa Operations Supervisor

Kohler Hospitality

Chicago (IL)

On-site

USD 22,000 - 33,000

Full time

8 days ago
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Job summary

Kohler Waters Spa at Lincoln Park in Chicago, IL is hiring for a full-time onsite guest services supervisor. You will oversee staff, ensure exceptional guest experiences, manage scheduling, and assist in hiring while maintaining spa standards.

The role supports a tranquil wellness environment in a bustling city neighborhood. The position requires supervisory/hospitality experience, a high school diploma, and offers shifts from 7:00 am to 9:00 pm, weekdays and weekends.

Qualifications

  • Must hold a high school diploma at a minimum, college or technical education preferred.
  • Prior supervisory, hospitality, and/or spa experience required.

Responsibilities

  • Monitor staff to ensure courteous and professional guest contact.
  • Serve as a role model for high standards in guest service, grooming and spa knowledge.
  • Supervise team: scheduling, training, providing performance reviews, assisting in hiring, and administering disciplinary actions when necessary.
  • Escort guests to respective areas within the spa.
  • Greet arrivals and confirm/check in appointments.
  • Answer questions about the spa and its services.
  • Be courteous, professional and friendly in interactions.
  • Resolve customer challenges and assure guests you will accommodate their needs.

Skills

Guest service
Supervisory experience
Hospitality
Spa experience

Education

High school diploma
College/technical education preferred

Job description

Kohler Waters Spa at Lincoln Park in Chicago, IL is hiring for a full-time onsite guest services supervisor. You will oversee staff, ensure exceptional guest experiences, manage scheduling, and assist in hiring while maintaining spa standards.

The role supports a tranquil wellness environment in a bustling city neighborhood. The position requires supervisory/hospitality experience, a high school diploma, and offers shifts from 7:00 am to 9:00 pm, weekdays and weekends.

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