Spa Operations Supervisor

Kohler Hospitality; Chicago (IL); On-site; USD 22,000 - 33,000; Full time

Job summary

Kohler Waters Spa at Lincoln Park in Chicago, IL is hiring for a full-time onsite guest services supervisor. You will oversee staff, ensure exceptional guest experiences, manage scheduling, and assist in hiring while maintaining spa standards.

The role supports a tranquil wellness environment in a bustling city neighborhood. The position requires supervisory/hospitality experience, a high school diploma, and offers shifts from 7:00 am to 9:00 pm, weekdays and weekends.

Qualifications

• Must hold a high school diploma at a minimum, college or technical education preferred.
• Prior supervisory, hospitality, and/or spa experience required.

Responsibilities

• Monitor staff to ensure courteous and professional guest contact.
• Serve as a role model for high standards in guest service, grooming and spa knowledge.
• Supervise team: scheduling, training, providing performance reviews, assisting in hiring, and administering disciplinary actions when necessary.
• Escort guests to respective areas within the spa.
• Greet arrivals and confirm/check in appointments.
• Answer questions about the spa and its services.
• Be courteous, professional and friendly in interactions.
• Resolve customer challenges and assure guests you will accommodate their needs.

Skills

Guest service

Supervisory experience

Hospitality

Spa experience

Education

High school diploma

College/technical education preferred

Job description

Kohler Waters Spa at Lincoln Park in Chicago, IL is hiring for a full-time onsite guest services supervisor. You will oversee staff, ensure exceptional guest experiences, manage scheduling, and assist in hiring while maintaining spa standards.

The role supports a tranquil wellness environment in a bustling city neighborhood. The position requires supervisory/hospitality experience, a high school diploma, and offers shifts from 7:00 am to 9:00 pm, weekdays and weekends.