Five-Star Guest Experience Leader (Flexible Schedule & Perks)

Heights Wellness Retreat; Atlanta (GA); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

Team growth & fun

Free massages

Medical benefits

Employee assistance

Job summary

Heights Wellness Retreat in Atlanta seeks a Guest Experience Manager to lead front desk interactions, handle reservations, and ensure a five-star guest experience across our retreat and spa. The ideal candidate has hospitality experience, outstanding customer service, teamwork, and the ability to multitask in a fast-paced environment; a flexible schedule with 30–35 hours per week is required.

Benefits include health/dental/vision insurance, 401(k) matching, paid time off, training, and employee

Responsibilities

• Ensure every Guest receives Five Star Service by providing a friendly, helpful, clean, and professional environment
• Greet Guests and Members with warm, welcoming, and positive energy
• Answer phones and book appointments with fantastic phone etiquette, including upbeat tone and articulation
• Build rapport with Guest and Members
• Present/sell membership programs to new Guests and nonmembers
• Retain Members by providing an excellent Guest experience
• Achieve individual and Retreat goals

Job description

Heights Wellness Retreat in Atlanta seeks a Guest Experience Manager to lead front desk interactions, handle reservations, and ensure a five-star guest experience across our retreat and spa. The ideal candidate has hospitality experience, outstanding customer service, teamwork, and the ability to multitask in a fast-paced environment; a flexible schedule with 30–35 hours per week is required.

Benefits include health/dental/vision insurance, 401(k) matching, paid time off, training, and employee