Guest Experience & Wellness Sales Specialist

Heights Wellness Retreat; Charlotte (NC); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Bonus program

Competitive pay

Flexible schedule

Training & development

Growth opportunities

Paid training

Digital workspace

Stunning retreats

Employee discounts

Family fund

Career advancement

Job summary

Heights Wellness Retreat is seeking a dynamic sales and guest services associate to educate guests about our services and products while meeting monthly targets for memberships and gift cards.

Join a team with flexible scheduling, paid training, and a path for advancement. You will deliver outstanding service, maintain strong guest relationships, and contribute to a welcoming, wellness-focused environment.

Qualifications

• Exceptional guest service and communication abilities.
• Previous experience in sales, retail, or guest services is required.
• Proficient with basic computer software and quick to learn new systems.
• Fast learner with a positive and energetic demeanour.
• Strong critical thinking skills, especially in resolving customer conflicts.
• Passionate about interacting with people and consistently delivering outstanding service.
• Thrives in collaborative team settings.

Responsibilities

• Educate guests confidently and effectively about services and products
• Achieve monthly sales targets through membership and gift card sales
• Provide exceptional service by listening, communicating, and responding to guest’s needs
• Excellent phone etiquette with an upbeat tone and strong articulation
• Promote the therapeutic/wellness benefits of massage therapy and skin therapy
• Develop and maintain positive relationships with members of the team and guests

Skills

Guest service

Sales experience

Computer skills

Fast learner

Conflict resolution

Team oriented

Job description

Heights Wellness Retreat is seeking a dynamic sales and guest services associate to educate guests about our services and products while meeting monthly targets for memberships and gift cards.

Join a team with flexible scheduling, paid training, and a path for advancement. You will deliver outstanding service, maintain strong guest relationships, and contribute to a welcoming, wellness-focused environment.