Luxury Front Desk Agent — Five-Star Guest Experience

Omni Hotels & Resorts; Tucson (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

Omni Tucson National Resort & Spa is seeking a friendly Front Desk Agent to deliver a five-star welcome and smooth checkout for guests, while representing the property's upscale amenities and services. You will assist guests, handle inquiries, and coordinate with concierge and other departments to ensure memorable stays.

The role requires excellent communication, accurate data entry, and the ability to work under pressure among high guest volumes; previous hotel front desk or customer service

Qualifications

• Clear and pleasant English communication with guests and staff
• Accurate input of guest data into computer systems
• Ability to work cohesively with colleagues across departments
• Competent math for billing, payments and folio handling
• Strong decision-making under pressure and prioritization
• Previous front desk or customer service experience preferred

Responsibilities

• Process guest check-ins and check-outs according to Omni's standards
• Listen attentively to guest inquiries and provide appropriate responses
• Set up accurate guest accounts with preferences (room, payment)
• Block rooms in the system and manage special requests
• Pre-register guests and prepare key packets
• Communicate guest information to relevant departments
• Maintain confidentiality of guest and hotel information
• Execute Omni accounting standards for folio settlements and charges
• Maintain guest history files and accommodate room changes
• Document guest requests and resolve issues to guest satisfaction

Skills

English communication

Data entry

Teamwork

Math skills

Decision making

Customer service

Job description

Omni Tucson National Resort & Spa is seeking a friendly Front Desk Agent to deliver a five-star welcome and smooth checkout for guests, while representing the property's upscale amenities and services. You will assist guests, handle inquiries, and coordinate with concierge and other departments to ensure memorable stays.

The role requires excellent communication, accurate data entry, and the ability to work under pressure among high guest volumes; previous hotel front desk or customer service