Five-Star Front Desk Guest Experience Agent

Omni Hotels & Resorts; Town of Florida (NY); On-site; USD 24,000 - 40,000; Full time

Job summary

Omni Amelia Island Resort & Spa seeks a Front Desk Agent to deliver a five-star welcome and seamless departure experience for guests. You will set up guest accounts, handle check-ins/outs, and communicate needs to various hotel departments to ensure guest satisfaction.

Ideal candidates have strong English communication skills, prior front desk or customer service experience, and the ability to multi-task in a fast-paced resort environment.

Qualifications

• Excellent verbal and written English communication with guests and colleagues.
• Accurate data entry into hotel systems.
• Ability to work cohesively with other departments.
• Strong math and cash handling skills.
• Ability to prioritize, stay organized and multi-task under pressure.
• Experience in front desk or hospitality is preferred.

Responsibilities

• Check guests in and out following Omni standards.
• Engage guests with a warm, five-star welcome and provide local information.
• Set up accurate guest accounts based on preferences and payment.
• Maintain guest history files and protect confidentiality.
• Coordinate with housekeeping and other departments on special requests.

Skills

Customer service

Communication

Front desk experience

Cashiering

Input data accuracy

Teamwork

Mathematical ability

Decision making

Under pressure

Foreign language (optional)

Guest relations training

Job description

Omni Amelia Island Resort & Spa seeks a Front Desk Agent to deliver a five-star welcome and seamless departure experience for guests. You will set up guest accounts, handle check-ins/outs, and communicate needs to various hotel departments to ensure guest satisfaction.

Ideal candidates have strong English communication skills, prior front desk or customer service experience, and the ability to multi-task in a fast-paced resort environment.