Five-Star Front Desk Concierge

Omni Hotels & Resorts; Corpus Christi (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Hotels & Resorts in Corpus Christi, TX seeks a Front Desk Agent to deliver a five-star welcome and departure experience. You will greet guests, assist with check-ins/outs, share resort information, and promote upscale amenities and services.

You will settle accounts on checkout, resolve guest issues, and coordinate with Loyalty Ambassador and Guest Services to ensure a seamless stay. Strong communication and service focus are essential.

Qualifications

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into computer systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to compute accurate mathematical calculations.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
• Ability to stand for entire shift.
• Previous customer service experience.
• Previous hotel front desk experience is strongly preferred.
• Previous cashiering experience is preferred.
• Previous guest relations training is preferred.

Responsibilities

• Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Maintain confidentiality of all guests and hotel information.
• Employ attention to detail in order to ensure security of guest room access.
• Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
• Maintain guest history files on all guests.
• Accommodate room changes expediently.
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
• Issue safe deposit boxes to guests and ensure security of key.
• Monitor, send and distribute guest faxes.
• Generate, print and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Skills

Clear communication

Data entry accuracy

Team collaboration

Mathematical calculations

Decisive thinking

Prioritization & organization

Work under pressure

Stamina for full shifts

Customer service experience

Front desk experience preferred

Cashiering experience preferred

Guest relations training preferred

Job description

Omni Hotels & Resorts in Corpus Christi, TX seeks a Front Desk Agent to deliver a five-star welcome and departure experience. You will greet guests, assist with check-ins/outs, share resort information, and promote upscale amenities and services.

You will settle accounts on checkout, resolve guest issues, and coordinate with Loyalty Ambassador and Guest Services to ensure a seamless stay. Strong communication and service focus are essential.