Five-Star Customer Experience Specialist

Green Lawn Fertilizing/Green Pest Solutions; West Goshen Township (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

Green Lawn Fertilizing/Green Pest Solutions is seeking a Customer Experience Specialist to deliver a five-star experience. You will listen carefully, ask thoughtful questions and guide customers to the right solution using CRM and AI-enabled tools.

This role isn’t a traditional call center. You’ll educate homeowners about lawn and pest services, document interactions, and collaborate with Operations and Sales to protect relationships and improve outcomes.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service or similar roles preferred.
• Strong verbal and written communication skills.
• Ability to learn CRM, AI-enabled tech and related applications.

Responsibilities

• Deliver a Five-Star Customer Experience with every interaction.
• Build trust by listening, asking thoughtful questions and offering personalized solutions.
• Take ownership and pursue first-contact resolution.
• Educate homeowners about lawn and pest services to show value.

Skills

Emotional Intelligence

Curiosity

Communication

Influence

Problem Solving

Composure

Ownership

Commercial Judgment

Coachability

Technology Fluency

Accountability

Education

High school diploma or equivalent

Tools

CRM systems

AI-enabled tools

Job description

Green Lawn Fertilizing/Green Pest Solutions is seeking a Customer Experience Specialist to deliver a five-star experience. You will listen carefully, ask thoughtful questions and guide customers to the right solution using CRM and AI-enabled tools.

This role isn’t a traditional call center. You’ll educate homeowners about lawn and pest services, document interactions, and collaborate with Operations and Sales to protect relationships and improve outcomes.