Customer Support Specialist, Lawn Care & Chemicals

Mighty Green Lawn Care; Trussville (AL); On-site; USD 17,000 - 24,000; Full time

Job summary

Mighty Green Lawn Care is seeking a Customer Service Representative to support customers with lawn care and chemical service inquiries, scheduling, and billing. No experience required, training provided, and a fast-paced environment with a focus on accuracy and professionalism.

The role emphasizes strong communication, problem-solving, and teamwork, with opportunities to grow in a customer-centric company serving the lawn care industry.

Qualifications

• High school diploma or equivalent; college coursework is a plus.

Responsibilities

• Answer customer inquiries via phone, email, and chat in a friendly, professional manner.
• Schedule, modify, and confirm lawn care service appointments.
• Provide accurate information about our chemical lawn care programs, products, and promotions.
• Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members.
• Maintain detailed and accurate records of customer interactions in our CRM system.
• Proactively follow up with customers to ensure satisfaction and address any service-related questions.
• Assist with billing inquiries, payment processing, and account updates.
• Collaborate with sales and operations teams to ensure seamless customer service delivery.

Skills

Communication skills

Problem-solving

Data entry accuracy

Attention to detail

Basic computer proficiency

Multitasking

Teamwork

Professional demeanor

Education

High school diploma or equivalent

College coursework is a plus

Tools

Microsoft Office

CRM software

Job description

Mighty Green Lawn Care is seeking a Customer Service Representative to support customers with lawn care and chemical service inquiries, scheduling, and billing. No experience required, training provided, and a fast-paced environment with a focus on accuracy and professionalism.

The role emphasizes strong communication, problem-solving, and teamwork, with opportunities to grow in a customer-centric company serving the lawn care industry.